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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340961 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Phoebe Putney Memorial Hospital — 417 W. 3rd St, Albany GA, 31701

Jan 30, 2026 → Feb 28, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (19 biz days late)
Active: 19 biz days
🕐 Clock stopped: Completed (Feb 28, 2026)
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Feb 3, 2026
2 business days (counted)
Running total: 2 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Feb 3 → Feb 17, 2026
9 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 12 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Feb 18 → Feb 28, 2026
7 business days (counted)
Running total: 19 of ? biz days used
Created: Jan 30, 2026 Completed: Feb 28, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0
Jan 30 → Jan 30 Scheduled ▶ Running 0 0
Jan 30 → Feb 3 Ready for Scheduling ▶ Running 2 2
Feb 3 → Feb 17 Scheduled ▶ Running 9 11
Feb 17 → Feb 18 Ready for Scheduling ▶ Running 1 12
Feb 18 → Feb 28 Scheduled ▶ Running 7 19
Dispatch 0.0d
Coordinators 22.9d
Billing 3.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
22.9 days
Over SLA
Billing
3.3 days
Over SLA
Created: Jan 30, 2026 Due: Dec 31, 2026 Completed: Feb 28, 2026 (306 days early)
📅
19.9 days Total Age
⏱️
10.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
20.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
30 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Feb 24, 2026
Visit 2 Feb 25, 2026
Visit 3 Feb 26, 2026
Visit 4 Feb 27, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 198 days old
🚨
Primary Delay 10.0 days stuck in "Scheduled"
⏱️
Total Delay 20.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
18.0d / 2.0d SLA
Ready for Scheduling
4.9d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/30/26 1130 chg for BB; LM w/BB; 1805 BB okay ; 1936 ack msg; LM w/BB; 1/31/26 1008 Virginia cnfm; 2/2/26 1045 ack cnfm, LM w/BB; 1900 BB ack cnfm; 2/17/26 1035 Tue hrs chg; LM w/BB; 1300 okay ; 1627 LM w/Virginia re cnfm; 1630 Virginia cnfm; 1811 ack cnfm; LM w/BB; 2/18/26 0728 BB ack cnfm

Timeline

📋
▶
3 Work Order Created Jan 30, 11:26 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 2m
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Feb 3, 9:15 AM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Wayne Rush
Technician: Breyn Bailey
🚨 10.0 business days
📅
▶
2 Dispatch Scheduled Feb 17, 11:20 AM
Dispatch Scheduled → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 14d 2h
🗓️
Status: Scheduled by Wayne Rush Feb 18, 9:21 AM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 22h 0m
⚠️ 7.0 business days
💵
▶
2 11x Expenses Added Feb 26, 1:57 PM
11x Expenses Added → 9x Labor Added
⏱️
9x Labor Added
Type: Labor
Status: Open
Qty: 0.25, 7, 8, 7.75
⏱️
5x Labor Added Feb 26, 2:03 PM
Type: Labor
Status: Open
Qty: 0.25, 7.75, 8
⏳ 2.0 business days
⏱️
3x Labor Added Feb 28, 11:19 AM
Type: Labor
Status: Open
Qty: 8, 0.25
💵
▶
2 2x Expenses Added Feb 28, 11:24 AM
2x Expenses Added → Status: Completed
✔️
Status: Completed by Breyn Bailey
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 10d 2h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 5, 4:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 5h
📨
Status: Invoice Pending by Timothy Amburgey Mar 6, 11:03 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 37m
⏳ 2.0 business days
🧾
▶
2 Invoice Created Mar 9, 5:38 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3d 5h

Bottlenecks

Ready for Scheduling
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.7 business hours
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Breyn Bailey
Scheduled
Feb 24, 4:00 PM
Created
Jan 30, 11:26 AM
Invoice #
SM-255858

Work Details (30)

Name Type Status Qty Amount Date
WL-03121374 Expenses Open 1 $17.81 Feb 26, 1:57 PM
WL-03121366 Expenses Open 1 $182.85 Feb 26, 1:57 PM
WL-03121367 Expenses Open 1 $68.00 Feb 26, 1:57 PM
WL-03121368 Expenses Open 1 $182.00 Feb 26, 1:57 PM
WL-03121365 Expenses Open 1 $375.62 Feb 26, 1:57 PM
WL-03121369 Expenses Open 1 $68.00 Feb 26, 1:57 PM
WL-03121370 Expenses Open 1 $182.00 Feb 26, 1:57 PM
WL-03121371 Expenses Open 1 $68.00 Feb 26, 1:57 PM
WL-03121372 Expenses Open 1 $68.00 Feb 26, 1:57 PM
WL-03121373 Expenses Open 1 $194.16 Feb 26, 1:57 PM
WL-03121375 Travel Open 20 $14.40 Feb 26, 1:58 PM
WL-03121389 Labor Open 0.25 $10.00 Feb 26, 2:02 PM
WL-03121385 Labor Open 7 $280.00 Feb 26, 2:02 PM
WL-03121386 Labor Open 0.25 $830.00 Feb 26, 2:02 PM
WL-03121387 Labor Open 8 $76.00 Feb 26, 2:02 PM
WL-03121388 Labor Open 0.25 $10.00 Feb 26, 2:02 PM
WL-03121390 Labor Open 7.75 $830.00 Feb 26, 2:02 PM
WL-03121391 Labor Open 0.25 $830.00 Feb 26, 2:02 PM
WL-03121392 Labor Open 8 $76.00 Feb 26, 2:02 PM
WL-03121393 Labor Open 0.25 $10.00 Feb 26, 2:02 PM
WL-03121397 Labor Open 0.25 $10.00 Feb 26, 2:03 PM
WL-03121398 Labor Open 7.75 $830.00 Feb 26, 2:03 PM
WL-03121399 Labor Open 0.25 $830.00 Feb 26, 2:03 PM
WL-03121400 Labor Open 8 $76.00 Feb 26, 2:03 PM
WL-03121401 Labor Open 0.25 $10.00 Feb 26, 2:03 PM
WL-03124638 Labor Open 8 $830.00 Feb 28, 11:19 AM
WL-03124637 Labor Open 0.25 $10.00 Feb 28, 11:19 AM
WL-03124639 Labor Open 5 $200.00 Feb 28, 11:19 AM
WL-03124640 Expenses Open 1 $24.76 Feb 28, 11:24 AM
WL-03124641 Travel Open 20 $14.40 Feb 28, 11:25 AM

Details