Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340974 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Jan 30, 2026 → Feb 17, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 6, 2026
🕐 Clock stopped: Completed (Feb 17)
⏸ 8d excluded (parts wait + holding)
✗ SLA Missed (3d late)
Dispatch 0.0d
Material Management 7.7d
Coordinators 6.9d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
7.7 days
Over SLA
Coordinators
6.9 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jan 30, 2026 Due: Feb 6, 2026 Completed: Feb 17, 2026 (10 days late)
📅
12.9 days Total Age
⏱️
8.5d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
16.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 104 days old
🚨
Primary Delay 8.5 days stuck in "Closed"
⏱️
Total Delay 16.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
3.8d / 0.5d SLA
Awaiting Parts
7.7d / 3.0d SLA
Reschedule
3.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
8.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

PO # 4010585414HTM

🔧 Work Performed
diagnosed foot gatch was locking up and causing bed to not preform as it should
🔍 Technician Findings
foot inop
⚠️ Problem Description
Carlos Robles: foot actuator locked in will not go up or down
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 30, 11:48 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
👷
▶
2 Technician Assigned Jan 30, 12:13 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 20m
⏳ 2.0 business days
⏱️
Labor Added Feb 2, 10:07 AM
Type: Labor
Status: Open
Qty: 2
⏳ 3.0 business days
📦
▶
2 Parts Requested Feb 4, 1:30 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Carlos Robles
From: Assigned
To: Awaiting Parts
Duration in Previous: 5d 1h
⚠️ 8.0 business days
🔩
▶
2 2x Parts Added Feb 13, 9:51 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by MELISSA BARRETT
From: Awaiting Parts
To: Reschedule
Duration in Previous: 8d 20h
⏳ 3.0 business days
✔️
▶
2 Status: Completed Feb 17, 2:26 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Carlos Robles
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 8.3 business days
📄
▶
2 Status: Ready to Bill Feb 27, 2:39 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Mar 3, 12:11 PM
Invoice Number: SM-255041

Bottlenecks

Assigned
Duration: 3.8 business days (threshold: 4.0 business hours)
Exceeded by 3.3 business days
Awaiting Parts
Duration: 7.7 business days (threshold: 3.0 business days)
Exceeded by 4.7 business days
Reschedule
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 8.5 business days (threshold: 1.0 business days)
Exceeded by 7.5 business days

🔗 Related Artifacts

📦
Parts Order 00089686
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Jan 30, 11:48 AM
Invoice #
SM-255041

Work Details (3)

Name Type Status Qty Amount Date
WL-03087682 Labor Open 2 $190.00 Feb 2, 10:07 AM
WL-03104715 Parts Open 1 $709.31 Feb 13, 9:51 AM
WL-03104716 Expenses Open 1 $0.00 Feb 13, 9:52 AM

Details