Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340977 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 VPD Bench Repair — 14 Progress Road, Billerica MA, 01821

Jan 30, 2026 → Apr 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 2, 2026
✓ SLA Met
Active: 43 biz days
🕐 Clock stopped: Completed (Apr 2, 2026)
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
43d
▶ Clock Running
Status: Assigned
Jan 30 → Apr 2, 2026
43 business days (counted)
Running total: 43 of ? biz days used
Created: Jan 30, 2026 Completed: Apr 2, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0
Jan 30 → Apr 2 Assigned ▶ Running 43 43
Dispatch 0.0d
Coordinators 43.9d
Field Work 0.0d
Billing 0.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
43.9 days
Over SLA
Field Work
0.0 days
Billing
0.9 days
Created: Jan 30, 2026 Due: Apr 2, 2026 Completed: Apr 2, 2026 (on time)
📅
43.9 days Total Age
⏱️
43.9d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
44.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 198 days old
🚨
Primary Delay 43.9 days stuck in "Assigned"
⏱️
Total Delay 44.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
43.9d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.9d / 1.0d SLA
Ready to Bill
0.9d / 1.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCHANGE TS 620 PUMP MODULE LD VERSION

Timeline

📋
▶
3 Work Order Created Jan 30, 11:49 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician: a0hF0000003P94NIAS, VPD Bench
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 0m
🔩
Parts Added Jan 30, 3:53 PM
Type: Parts
Status: Open
Qty: 1
🚨 44.0 business days
✔️
▶
2 Status: Completed Apr 2, 1:04 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Kim Pearson
From: Completed
To: Closed
Duration in Previous: 3m
📄
Status: Ready to Bill by Tami Dawe Apr 3, 8:48 AM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 40m
💰
▶
2 Status: Invoiced Apr 3, 3:40 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-258398

Bottlenecks

Assigned
Duration: 43.9 business days (threshold: 4.0 business hours)
Exceeded by 43.4 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Jan 30, 11:49 AM
Invoice #
SM-258398

Work Details (1)

Name Type Status Qty Amount Date
WL-03085470 Parts Open 1 $929.50 Jan 30, 3:53 PM

Details