Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01341019 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Jan 30, 2026 → Jan 31, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 31)
✗ SLA Missed (1d late)
Dispatch 0.0d
Coordinators 0.7d
Billing 1.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
0.7 days
Billing
1.4 days
Over SLA
Created: Jan 30, 2026 Due: Feb 27, 2026 Completed: Jan 31, 2026 (27 days early)
📅
0.7 days Total Age
⏱️
2.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
1.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 104 days old
🚨
Primary Delay 2.0 days stuck in "Closed"
⏱️
Total Delay 1.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
0.11 ohms 088-176uA
🔍 Technician Findings
0.11 ohms 088-176uA
⚠️ Problem Description
Matthew Sebzda: PM WO request for Feb
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 30, 1:29 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Jan 30, 3:59 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 28m
⏱️
▶
2 Labor Added Jan 31, 8:51 AM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.33333333333333
✔️
Status: Completed by Matthew Sebzda Jan 31, 9:03 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 17h 4m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 3, 4:02 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 6h
📨
▶
2 Status: Invoice Pending Feb 4, 12:15 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 8.0 business days
🧾
Invoice Created Feb 13, 10:25 AM
Invoice Number: SM-252970

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Jan 30, 1:29 PM
Invoice #
SM-252970

Work Details (2)

Name Type Status Qty Amount Date
WL-03086359 Labor Open 1 $0.00 Jan 31, 8:51 AM
WL-03086362 Labor Open 0.33333333333333 $0.00 Jan 31, 8:53 AM

Details