Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01341025 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 MORRISTOWN MEDICAL CENTER — 100 MADISON AVE, MORRISTOWN NJ, 07960

Jan 30, 2026 → Feb 5, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 7, 2026
✓ SLA Met
Active: 5 biz days
🕐 Clock stopped: Completed (Feb 6, 2026)
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Tech On Site
Jan 30 → Feb 6, 2026
5 business days (counted)
Running total: 5 of ? biz days used
Created: Jan 30, 2026 Completed: Feb 6, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0
Jan 30 → Jan 30 Scheduled ▶ Running 0 0
Jan 30 → Feb 6 Tech On Site ▶ Running 5 5
Dispatch 0.0d
Coordinators 0.0d
Field Work 5.0d
Billing 16.7d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Field Work
5.0 days
Over SLA
Billing
16.7 days
Over SLA
Created: Jan 30, 2026 Due: Feb 7, 2026 Completed: Feb 6, 2026 (1 days early)
📅
5.1 days Total Age
⏱️
16.5d in Ready to Bill Longest Stage
🔄
7 transitions Status Changes
⚠️
21.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Philmon Mehari — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 30, 2026
Visit 2 Feb 2, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 195 days old
🚨
Primary Delay 16.5 days stuck in "Ready to Bill"
⏱️
Total Delay 21.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
Tech On Site
5.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
16.5d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/30/2026 RArnold - Dispatching to Philmon

🔧 Work Performed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAA24330006SA, TAA25301197SA, TAA25301199SA,T AA25181134SA ,TAA25181137SA, TAA25301200SA, TAA25101093SA, TAA25221174SA, TAA25071083SA,T AA25061058SA Scale serial number(s): G311911M, G311919M, G311914M, G311917M, G313061M, G311908M, G311912M, G311913M, G311916M, G313062M *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
🔍 Technician Findings
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAA24330006SA,TAA25301197SA,TAA25301199SA,TAA25181134SA,TAA25181137SA, TAA25301200SA,TAA25101093SA,TAA25221174SA,TAA25071083SA,TAA25061058SA Scale serial number(s): G311911M,G311919M,G311914M,G311917M,G313061M,G311908M,G311912M,G311913M,G311916M,G313062M *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAA24330006SA,TAA25301197SA,TAA25301199SA,TAA25181134SA,TAA25181137SA, TAA25301200SA,TAA25101093SA,TAA25221174SA,TAA25071083SA,TAA25061058SA Scale serial number(s): G311911M,G311919M,G311914M,G311917M,G313061M,G311908M,G311912M,G311913M,G311916M,G313062M *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe Incubator Carestation CS1
📞 Call Description
GEHC MIC Installation - 10 GINC - 10 BSPT

Timeline

📋
▶
4 Work Order Created Jan 30, 1:43 PM
Work Order Created → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Philmon Mehari
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-01-30T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 2m
🔧
Status: Tech On Site by Philmon Mehari Jan 30, 2:09 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 23m
⏱️
6x Labor Added Jan 30, 7:52 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 0.5, 7.5, 1, 11
⏳ 3.5 business days
⏱️
3x Labor Added Feb 4, 7:31 PM
Type: Labor
Status: Open
Qty: 0.5, 8
⏳ 1.6 business days
✔️
▶
2 Status: Completed Feb 5, 10:13 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Philmon Mehari
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 3.2 business days
⏱️
▶
2 Labor Added Feb 10, 2:59 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 4d 16h
🚨 17.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 9:56 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 22d 18h
🧾
▶
2 Invoice Created Mar 5, 11:26 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 30m

Bottlenecks

Tech On Site
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 16.5 business days (threshold: 1.0 business days)
Exceeded by 15.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Philmon Mehari
Scheduled
Jan 30, 8:00 AM
Created
Jan 30, 1:43 PM
Invoice #
SM-255646

Work Details (10)

Name Type Status Qty Amount Date
WL-03086043 Labor Open 0.5 $500.00 Jan 30, 7:52 PM
WL-03086044 Labor Open 7.5 $1,150.00 Jan 30, 7:52 PM
WL-03086045 Labor Open 0.5 $0.00 Jan 30, 7:52 PM
WL-03086046 Expenses Open 1 $0.00 Jan 30, 7:52 PM
WL-03086047 Travel Open 11 $0.00 Jan 30, 7:52 PM
WL-03086048 Travel Open 11 $0.00 Jan 30, 7:52 PM
WL-03092087 Labor Open 0.5 $500.00 Feb 4, 7:31 PM
WL-03092088 Labor Open 8 $1,150.00 Feb 4, 7:31 PM
WL-03092089 Labor Open 0.5 $0.00 Feb 4, 7:31 PM
WL-03099384 Labor Open 0.016666666666667 $38.00 Feb 10, 2:59 PM

Details