Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01341047 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Sutter Delta — 3901 Lone Tree Way, Antioch CA, 94509

Jan 30, 2026 → Present

🔴 Behind
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
⚠ 136 biz days overdue
Active: 136 biz days
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
60d
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Apr 27, 2026
60 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 27 → Apr 27, 2026
0 business days (counted)
Running total: 60 of ? biz days used
76d
▶ Clock Running
Status: Ready for Scheduling
Apr 27 → Aug 16, 2026
76 business days (counted)
Running total: 136 of ? biz days used
Created: Jan 30, 2026 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0
Jan 30 → Jan 30 Scheduled ▶ Running 0 0
Jan 30 → Apr 27 Ready for Scheduling ▶ Running 60 60
Apr 27 → Apr 27 Scheduled ▶ Running 0 60
Apr 27 → Aug 16 Ready for Scheduling ▶ Running 76 136
Coordinators 60.5d
⚠ Overdue
Coordinators
60.5 days
Over SLA
Created: Jan 30, 2026 Due: Dec 31, 2026 (137 days left)
📅
136.6 days Total Age
⏱️
60.5d in Ready for Scheduling Longest Stage
🔄
2 transitions Status Changes
⚠️
59.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Ready for Scheduling • 198 days old
🚨
Primary Delay 60.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 59.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
60.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/30/2026 - Open need due to Philips date error; 1247 LM w/all available; 1409 MF decline; 2204 LH decline

Timeline

📋
▶
2 Work Order Created Jan 30, 2:45 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
🚨 61.0 business days
👷
▶
2 Technician Assigned Apr 27, 10:05 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 86d 18h, 0m

Bottlenecks

Ready for Scheduling
Duration: 60.5 business days (threshold: 1.0 business days)
Exceeded by 59.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Feb 3, 8:00 AM
Created
Jan 30, 2:45 PM
Invoice #
N/A

Details