Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01341130 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Loyola University Medical Center — 2160 First Avenue, Maywood IL, 60153

Jan 30, 2026 → Feb 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (13 biz days late)
Active: 14 biz days
🕐 Clock stopped: Canceled (Feb 20, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 31 → Jan 31, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Jan 31 → Feb 2, 2026
1 business day (counted)
Running total: 1 of ? biz days used
13d
▶ Clock Running
Status: Scheduled
Feb 2 → Feb 20, 2026
13 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 14 of ? biz days used
Created: Jan 31, 2026 Canceled: Feb 20, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Jan 31 Scheduled ▶ Running 0 0
Jan 31 → Feb 2 Ready for Scheduling ▶ Running 1 1
Feb 2 → Feb 20 Scheduled ▶ Running 13 14
Feb 20 → Feb 20 Ready for Scheduling ▶ Running 0 14
Coordinators 14.9d
✗ SLA Missed
Coordinators
14.9 days
Over SLA
Created: Jan 31, 2026 Due: Dec 31, 2026 Completed: Feb 20, 2026 (314 days early)
📅
14.0 days Total Age
⏱️
12.9d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
10.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 198 days old
🚨
Primary Delay 12.9 days stuck in "Scheduled"
⏱️
Total Delay 10.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
12.9d / 2.0d SLA
Ready for Scheduling
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/30/2026 1610 chg for SC - dble T - req. to do later shift at Loyola; 1610 ack msg w/SC ; 1928 SC okay; LM w/Gary re cnfm; 0959 SC ack cnfm; 2/19/2026 1550 assign cxl; 2012 ack cxl; LM w/SC; 2054 SC ack cxl

Timeline

📋
▶
3 Work Order Created Jan 30, 7:31 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 1.6 business days
👷
▶
2 Technician Assigned Feb 2, 12:38 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 17h
🚨 13.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Feb 19, 8:12 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 17d 7h
🚫
Status: Canceled by Wayne Rush Feb 20, 9:20 AM
From: Ready for Scheduling
To: Canceled
Duration in Previous: 13h 8m

Bottlenecks

Scheduled
Duration: 12.9 business days (threshold: 2.0 business days)
Exceeded by 10.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Sean Critzman
Scheduled
N/A
Created
Jan 30, 7:31 PM
Invoice #
N/A

Details