Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01341131 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Boca Raton Community Hospital — 800 Meadows Rd., Boca Raton FL, 33486

Jan 30, 2026 → Feb 21, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (14 biz days late)
Active: 14 biz days
🕐 Clock stopped: Completed (Feb 21, 2026)
▶ Clock Running
Status: Scheduled
Jan 31 → Jan 31, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Jan 31 → Feb 2, 2026
1 business day (counted)
Running total: 1 of ? biz days used
13d
▶ Clock Running
Status: Scheduled
Feb 2 → Feb 21, 2026
13 business days (counted)
Running total: 14 of ? biz days used
Created: Jan 31, 2026 Completed: Feb 21, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Scheduled ▶ Running 0 0
Jan 31 → Feb 2 Ready for Scheduling ▶ Running 1 1
Feb 2 → Feb 21 Scheduled ▶ Running 13 14
Coordinators 14.5d
Billing 2.8d
✗ SLA Missed
Coordinators
14.5 days
Over SLA
Billing
2.8 days
Over SLA
Created: Jan 31, 2026 Due: Dec 31, 2026 Completed: Feb 21, 2026 (313 days early)
📅
14.0 days Total Age
⏱️
13.5d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
15.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
26 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 16, 2026
Visit 2 Feb 17, 2026
Visit 3 Feb 18, 2026
Visit 4 Feb 19, 2026
Visit 5 Feb 20, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 195 days old
🚨
Primary Delay 13.5 days stuck in "Scheduled"
⏱️
Total Delay 15.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.0d / 1.0d SLA
Scheduled
13.5d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
2.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/30/2026 1920 KW avail; 1943 LM w/Joey re cnfm; 2/2/26 1431 Joey cnfm; ack cnfm, LM w/KW; 1447 KW ack cnfm

Timeline

📋
▶
2 Work Order Created Jan 30, 7:43 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 1.5 business days
🗓️
▶
2 Status: Scheduled Feb 2, 2:47 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Wayne Rush
Technician: Kinsey Whitman
🚨 12.0 business days
💵
▶
3 5x Expenses Added Feb 18, 4:19 PM
5x Expenses Added → 4x Expenses Added → Labor Added
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 5.5
⏳ 3.0 business days
⏱️
▶
3 3x Labor Added Feb 20, 4:58 PM
3x Labor Added → 3x Expenses Added → Expenses Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Feb 20, 5:05 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
8x Labor Added Feb 20, 5:13 PM
Type: Labor, Expenses
Status: Open
Qty: 0.75, 0.5, 6.75, 1
✔️
Status: Completed by Kinsey Whitman Feb 21, 9:34 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 18d 18h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 26, 12:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 2h
📨
Status: Invoice Pending by Timothy Amburgey Feb 26, 1:33 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 7m
⏳ 3.0 business days
💰
▶
2 Status: Invoiced Mar 2, 9:24 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254989

Bottlenecks

Scheduled
Duration: 13.5 business days (threshold: 2.0 business days)
Exceeded by 11.5 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Invoice Pending
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Kinsey Whitman
Scheduled
Feb 17, 8:00 AM
Created
Jan 30, 7:43 PM
Invoice #
SM-254989

Work Details (26)

Name Type Status Qty Amount Date
WL-03110768 Expenses Open 1 $68.00 Feb 18, 4:19 PM
WL-03110769 Expenses Open 1 $68.00 Feb 18, 4:19 PM
WL-03110770 Expenses Open 1 $68.00 Feb 18, 4:19 PM
WL-03110771 Expenses Open 1 $68.00 Feb 18, 4:19 PM
WL-03110772 Expenses Open 1 $68.00 Feb 18, 4:19 PM
WL-03110776 Expenses Open 1 $214.70 Feb 18, 4:20 PM
WL-03110777 Expenses Open 1 $186.92 Feb 18, 4:20 PM
WL-03110778 Expenses Open 1 $23.19 Feb 18, 4:20 PM
WL-03110779 Expenses Open 1 $625.88 Feb 18, 4:20 PM
WL-03110783 Labor Open 5.5 $220.00 Feb 18, 4:22 PM
WL-03114402 Labor Open 8 $830.00 Feb 20, 4:58 PM
WL-03114403 Labor Open 8 $830.00 Feb 20, 4:58 PM
WL-03114404 Labor Open 8 $830.00 Feb 20, 4:58 PM
WL-03114405 Expenses Open 1 $214.70 Feb 20, 4:59 PM
WL-03114406 Expenses Open 1 $214.70 Feb 20, 4:59 PM
WL-03114407 Expenses Open 1 $214.70 Feb 20, 4:59 PM
WL-03114411 Expenses Open 1 $79.53 Feb 20, 5:01 PM
WL-03114420 Expenses Open 1 $3.30 Feb 20, 5:05 PM
WL-03114459 Labor Open 0.75 $30.00 Feb 20, 5:13 PM
WL-03114460 Labor Open 0.5 $20.00 Feb 20, 5:13 PM
WL-03114461 Labor Open 0.75 $30.00 Feb 20, 5:13 PM
WL-03114462 Labor Open 0.5 $20.00 Feb 20, 5:13 PM
WL-03114463 Labor Open 0.75 $30.00 Feb 20, 5:13 PM
WL-03114464 Labor Open 0.5 $20.00 Feb 20, 5:13 PM
WL-03114465 Labor Open 6.75 $270.00 Feb 20, 5:13 PM
WL-03114466 Expenses Open 1 $87.05 Feb 20, 5:13 PM

Details