Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (26 biz days late)
🕐 Clock stopped: Canceled (Mar 11, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 31 → Jan 31, 2026
0 business days (counted)
Running total: 0 of ? biz days used
27d
▶ Clock Running
Status: Ready for Scheduling
Jan 31 → Mar 11, 2026
27 business days (counted)
Running total: 27 of ? biz days used
Created: Jan 31, 2026
Canceled: Mar 11, 2026
Show SLA Clock Detail (3 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Jan 31 → Jan 31 |
Created |
▶ Running
|
0 |
0 |
| Jan 31 → Jan 31 |
Scheduled |
▶ Running
|
0 |
0 |
| Jan 31 → Mar 11 |
Ready for Scheduling |
▶ Running
|
27 |
27 |
Coordinators
27.0 days
Over SLA
Created: Jan 31, 2026
Due: Dec 31, 2026
Completed: Mar 11, 2026 (295 days early)
⏱️
27.0d in Ready for Scheduling
Longest Stage
🔄
2 transitions
Status Changes
⚠️
26.0d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
Powered by OpenAI
Generating AI analysis...
🚨
Primary Delay
27.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay
26.0 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
27.0d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
1/30/2026 1950 CM ack msg; 2/3/2026 1353 LM w/Brian re compliance; 2/3/2026 1812 LM w/JaB, TK, AW; 2/4/2026 1713 LM w/KH, DJ; 2/5/2026 1211 CM LM w/Brian re NAR; 3/11/2026 1532 EJ avail; 1652 LM w/Brian re cnfm; 1839 FILLED
Timeline
📋
🗓️
From:
Entered, Scheduled
To:
Scheduled, Ready for Scheduling
Duration in Previous:
0m
🚫
From:
Ready for Scheduling
To:
Canceled
Duration in Previous:
39d 21h
Bottlenecks
Ready for Scheduling
Duration: 27.0 business days (threshold: 1.0 business days)
Exceeded by 26.0 business days