Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01341133 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Orientation • PSM

📍 Henry Ford Genesys Hospital — 1 Genesys Pkwy, Grand Blanc MI, 48439

Jan 30, 2026 → Feb 22, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (14 biz days late)
Active: 14 biz days
🕐 Clock stopped: Completed (Feb 22, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 31 → Jan 31, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Jan 31 → Feb 2, 2026
1 business day (counted)
Running total: 1 of ? biz days used
13d
▶ Clock Running
Status: Scheduled
Feb 2 → Feb 22, 2026
13 business days (counted)
Running total: 14 of ? biz days used
Created: Jan 31, 2026 Completed: Feb 22, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Jan 31 Scheduled ▶ Running 0 0
Jan 31 → Feb 2 Ready for Scheduling ▶ Running 1 1
Feb 2 → Feb 22 Scheduled ▶ Running 13 14
Coordinators 15.0d
Billing 2.8d
✗ SLA Missed
Coordinators
15.0 days
Over SLA
Billing
2.8 days
Over SLA
Created: Jan 31, 2026 Due: Dec 31, 2026 Completed: Feb 22, 2026 (312 days early)
📅
14.0 days Total Age
⏱️
14.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
15.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
19 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 16, 2026
Visit 2 Feb 17, 2026
Visit 3 Feb 18, 2026
Visit 4 Feb 19, 2026
Visit 5 Feb 20, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 197 days old
🚨
Primary Delay 14.0 days stuck in "Scheduled"
⏱️
Total Delay 15.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.0d / 1.0d SLA
Scheduled
14.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
2.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/30/2025 2013 LM w/BN; 2027 BN ack assign; 2/13/2026 1615 Cindy says w/ES; LM w/ES; 1816 ES okay ; LM w/BN re 0700 start.

Timeline

📋
▶
2 Work Order Created Jan 30, 8:26 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 1.4 business days
👷
▶
2 Technician Assigned Feb 2, 10:17 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 13h
🚨 10.0 business days
⏱️
▶
4 2x Labor Added Feb 16, 8:56 PM
2x Labor Added → 4x Expenses Added → 2x Expenses Added → 3x Expenses Added
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 Expenses Added Feb 16, 9:03 PM
Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Feb 16, 9:08 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Feb 17, 9:42 AM
Type: Labor
Status: Open
Qty: 8
⏱️
Labor Added Feb 18, 9:30 AM
Type: Labor
Status: Open
Qty: 8
⏱️
Labor Added Feb 19, 8:04 AM
Type: Labor
Status: Open
Qty: 8
⏱️
Labor Added Feb 20, 8:01 AM
Type: Labor
Status: Open
Qty: 8
⏳ 1.0 business days
⏱️
Labor Added Feb 21, 11:24 AM
Type: Labor
Status: Open
Qty: 6.75
✔️
Status: Completed by Brittany Newman Feb 22, 9:56 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 19d 23h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 26, 12:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 2h
📨
Status: Invoice Pending by Timothy Amburgey Feb 26, 1:44 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 18m
⏳ 3.0 business days
🧾
▶
2 Invoice Created Mar 2, 9:10 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3d 19h

Bottlenecks

Scheduled
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Invoice Pending
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Orientation
Branch
ERLA - PROD
Technician
Brittany Newman
Scheduled
Feb 17, 9:00 AM
Created
Jan 30, 8:26 PM
Invoice #
SM-254994

Work Details (19)

Name Type Status Qty Amount Date
WL-03108035 Labor Open 7 $280.00 Feb 16, 8:56 PM
WL-03108036 Expenses Open 1 $68.00 Feb 16, 8:57 PM
WL-03108037 Expenses Open 1 $68.00 Feb 16, 8:57 PM
WL-03108038 Expenses Open 1 $68.00 Feb 16, 8:57 PM
WL-03108039 Expenses Open 1 $68.00 Feb 16, 8:57 PM
WL-03108045 Expenses Open 1 $68.00 Feb 16, 8:58 PM
WL-03108048 Expenses Open 1 $525.15 Feb 16, 8:59 PM
WL-03108049 Expenses Open 1 $164.84 Feb 16, 9:00 PM
WL-03108061 Expenses Open 1 $164.84 Feb 16, 9:00 PM
WL-03108062 Expenses Open 1 $164.84 Feb 16, 9:01 PM
WL-03108063 Expenses Open 1 $164.84 Feb 16, 9:01 PM
WL-03108067 Expenses Open 1 $17.65 Feb 16, 9:03 PM
WL-03108068 Expenses Open 1 $42.94 Feb 16, 9:05 PM
WL-03108074 Expenses Open 1 $44.33 Feb 16, 9:08 PM
WL-03108383 Labor Open 8 $862.00 Feb 17, 9:42 AM
WL-03109981 Labor Open 8 $862.00 Feb 18, 9:30 AM
WL-03111616 Labor Open 8 $862.00 Feb 19, 8:04 AM
WL-03113432 Labor Open 8 $862.00 Feb 20, 8:01 AM
WL-03115178 Labor Open 6.75 $270.00 Feb 21, 11:24 AM

Details