Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01341134 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Orientation • PSM

📍 Henry Ford Genesys Hospital — 1 Genesys Pkwy, Grand Blanc MI, 48439

Jan 30, 2026 → Feb 28, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (19 biz days late)
Active: 19 biz days
🕐 Clock stopped: Completed (Feb 28, 2026)
▶ Clock Running
Status: Scheduled
Jan 31 → Jan 31, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Jan 31 → Feb 2, 2026
1 business day (counted)
Running total: 1 of ? biz days used
18d
▶ Clock Running
Status: Scheduled
Feb 2 → Feb 28, 2026
18 business days (counted)
Running total: 19 of ? biz days used
Created: Jan 31, 2026 Completed: Feb 28, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Scheduled ▶ Running 0 0
Jan 31 → Feb 2 Ready for Scheduling ▶ Running 1 1
Feb 2 → Feb 28 Scheduled ▶ Running 18 19
Coordinators 20.0d
Billing 3.2d
✗ SLA Missed
Coordinators
20.0 days
Over SLA
Billing
3.2 days
Over SLA
Created: Jan 31, 2026 Due: Dec 31, 2026 Completed: Feb 28, 2026 (306 days early)
📅
19.0 days Total Age
⏱️
19.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
20.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
22 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 23, 2026
Visit 2 Feb 24, 2026
Visit 3 Feb 25, 2026
Visit 4 Feb 26, 2026
Visit 5 Feb 27, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 197 days old
🚨
Primary Delay 19.0 days stuck in "Scheduled"
⏱️
Total Delay 20.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.0d / 1.0d SLA
Scheduled
19.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
1.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/30/2025 2013 LM w/BN; 2027 BN ack assign; 2/12/2026 chg from 0800-1600 T-W to 1100-1900; ack msg; LM w/BN ; 1904 ack msg

Timeline

📋
▶
2 Work Order Created Jan 30, 8:28 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 1.4 business days
🗓️
▶
2 Status: Scheduled Feb 2, 10:19 AM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Wayne Rush
Technician: Brittany Newman
⚠️ 9.0 business days
📅
Dispatch Scheduled by Caitlin Mcgee Feb 12, 5:56 PM
Scheduled For: 2026-02-24T17:00:00.000+0000
⚠️ 6.8 business days
💵
▶
4 2x Expenses Added Feb 23, 4:42 PM
2x Expenses Added → 3x Expenses Added → Expenses Added → 3x Expenses Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 2x Expenses Added Feb 23, 4:48 PM
2x Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Feb 23, 4:55 PM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Feb 23, 5:03 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.9 business days
⏱️
▶
2 2x Labor Added Feb 24, 6:13 PM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 5
⏱️
2x Labor Added Feb 25, 9:14 AM
Type: Labor
Status: Open
Qty: 3, 5
⏱️
Labor Added Feb 26, 9:12 AM
Type: Labor
Status: Open
Qty: 8
⏳ 2.0 business days
⏱️
Labor Added Feb 27, 9:23 AM
Type: Labor
Status: Open
Qty: 8
⏳ 1.0 business days
⏱️
Labor Added Feb 28, 4:30 PM
Type: Labor
Status: Open
Qty: 5
✔️
Status: Completed by Brittany Newman Feb 28, 6:02 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 26d 7h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 5, 4:25 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 22h
📨
Status: Invoice Pending by Timothy Amburgey Mar 6, 11:45 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19h 19m
⏳ 2.0 business days
💰
▶
2 Status: Invoiced Mar 9, 5:21 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255872

Bottlenecks

Scheduled
Duration: 19.0 business days (threshold: 2.0 business days)
Exceeded by 17.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Orientation
Branch
ERLA - PROD
Technician
Brittany Newman
Scheduled
Feb 24, 12:00 PM
Created
Jan 30, 8:28 PM
Invoice #
SM-255872

Work Details (22)

Name Type Status Qty Amount Date
WL-03116597 Expenses Open 1 $68.00 Feb 23, 4:42 PM
WL-03116600 Expenses Open 1 $68.00 Feb 23, 4:43 PM
WL-03116601 Expenses Open 1 $68.00 Feb 23, 4:43 PM
WL-03116602 Expenses Open 1 $68.00 Feb 23, 4:43 PM
WL-03116603 Expenses Open 1 $68.00 Feb 23, 4:44 PM
WL-03116605 Expenses Open 1 $162.06 Feb 23, 4:44 PM
WL-03116606 Expenses Open 1 $57.94 Feb 23, 4:46 PM
WL-03116607 Expenses Open 1 $162.06 Feb 23, 4:46 PM
WL-03116608 Expenses Open 1 $162.06 Feb 23, 4:47 PM
WL-03116609 Expenses Open 1 $162.06 Feb 23, 4:48 PM
WL-03116613 Expenses Open 1 $697.76 Feb 23, 4:49 PM
WL-03116614 Expenses Open 1 $32.21 Feb 23, 4:49 PM
WL-03116625 Expenses Open 1 $658.71 Feb 23, 4:55 PM
WL-03116636 Expenses Open 1 $73.95 Feb 23, 5:03 PM
WL-03118385 Labor Open 7 $280.00 Feb 24, 6:13 PM
WL-03118386 Labor Open 3 $862.00 Feb 24, 6:14 PM
WL-03118387 Labor Open 5 $76.00 Feb 24, 6:14 PM
WL-03119101 Labor Open 3 $862.00 Feb 25, 9:14 AM
WL-03119102 Labor Open 5 $76.00 Feb 25, 9:14 AM
WL-03120864 Labor Open 8 $862.00 Feb 26, 9:12 AM
WL-03122764 Labor Open 8 $862.00 Feb 27, 9:23 AM
WL-03124701 Labor Open 5 $200.00 Feb 28, 4:30 PM

Details