📍 METHODIST HOSPITAL — 7700 FLOYD CURL DR, SAN ANTONIO TX, 78229
Jan 31, 2026 → Apr 13, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (10 biz days early)
Active: 4 biz days
Paused: 46 biz days
🕐 Clock stopped: Completed (Apr 13, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸46d
⏸ Clock Paused
Status: Ready for Release
Jan 31 → Apr 7, 2026
46 business days (not counted)
4d
▶ Clock Running
Status: On Hold
Apr 7 → Apr 13, 2026
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 13 → Apr 13, 2026
0 business days (counted)
Running total: 4 of ? biz days used
Created: Jan 31, 2026Completed: Apr 13, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 31 → Jan 31
Created
▶ Running
0
0
Jan 31 → Apr 7
Ready for Release
⏸ Paused
46
—
Apr 7 → Apr 13
On Hold
▶ Running
4
4
Apr 13 → Apr 13
Assigned
▶ Running
0
4
Holding50.0d (excluded)
Coordinators0.4d
Billing12.9d
✓ SLA Met
Holding(excluded from total)
50.0 days
Coordinators
0.4 days
Billing
12.9 days
Over SLA
Created: Jan 31, 2026
Due: Apr 27, 2026
Completed: Apr 13, 2026 (14 days early)
📅
50.0 daysTotal Age
⏱️
45.0d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
15.7d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
1 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 197 days old
🚨
Primary Delay45.0 days stuck in "Ready for Release"
⏱️
Total Delay15.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
45.0d
On Hold
5.0d
Assigned
0.4d / 0.5d SLA
Closed
4.8d / 1.0d SLA
Ready to Bill
12.9d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
04/06/2026 MHamersley - called 210-853-9860, call went to VM/LM; sent f/u email: keather.trometer@gehealthcare.com ... 04/03/2026 THolmes- Called 210-853-9860 no answr VM/LM’ … 04/03/2026 THolmes- Called 210-853-9860 Keather Trometer answrd call dscntd ... 03/24/2026: ARoosa - Sent fu email: keather.trometer@gehealthcare.com about the 40 devices in question ... 03/19/2026: ARoosa - Called 210-853-9860 Keather Trometer Biomed she stated she is not confident in being able to complete these devices for they are in constant use. She asked me to email her serial #'s and she said we may be able to do one or two a week. sending email to keather.trometer@gehealthcare.com
🔧Work Performed
FMI 32097 Not Required – FMI
was previously completed
Planner Labor Only
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞Call Description
FMI 32097
Timeline
📋
Work Order Created Jan 31, 11:55 AM
Work Order:WO-01341176
Type:FCO
Priority:PC
✅
Status: Ready for Release by Mandy NewmanJan 31, 12:06 PM
From:Entered
To:Ready for Release
Duration in Previous:11m
🚨45.0 business days
⏸️
Status: On Hold by Mandy NewmanApr 6, 8:11 PM
From:Ready for Release
To:On Hold
Duration in Previous:65d 7h
⚠️5.5 business days
👷
▶
2
Technician Assigned Apr 13, 10:07 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mandy Newman
From:On Hold
To:Assigned
Duration in Previous:6d 13h
⏱️
▶
2
Labor Added Apr 13, 1:14 PM
Labor Added → Status: Completed
✔️
Status: Completed by Mandy Newman
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:3h 7m, 0m
⚠️5.0 business days
📄
Status: Ready to Bill by Timothy AmburgeyApr 17, 12:54 PM
From:Closed
To:Ready to Bill
Duration in Previous:3d 23h
🚨13.0 business days
📨
Status: Invoice Pending by Timothy AmburgeyMay 5, 10:56 AM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:17d 22h
🧾
▶
2
Invoice Created May 5, 11:24 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From:Invoice Pending
To:Invoiced
Duration in Previous:28m
Bottlenecks
Closed
Duration: 4.8 business days (threshold: 1.0 business days)
Exceeded by 3.8 business days
Ready to Bill
Duration: 12.9 business days (threshold: 1.0 business days)