Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01341215 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Feb 2, 2026 → Mar 23, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 9, 2026
✗ SLA Missed (29 biz days late)
Active: 34 biz days
Budget: 5 biz days
🕐 Clock stopped: Canceled (Mar 23, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
34d
▶ Clock Running
Status: Assigned
Feb 2 → Mar 23, 2026
34 business days (counted)
Running total: 34 of 5 biz days used
Created: Feb 2, 2026 Canceled: Mar 23, 2026
Business Days Used 34 / 5
0 5d budget +29d over
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 2 Created ▶ Running 0 0 / 5
Feb 2 → Feb 2 Ready for Scheduling ▶ Running 0 0 / 5
Feb 2 → Mar 23 Assigned ▶ Running 34 34 / 5
Dispatch 0.0d
Coordinators 35.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
35.0 days
Over SLA
Created: Feb 2, 2026 Due: Feb 6, 2026 Completed: Mar 23, 2026 (44 days late)
📅
35.0 days Total Age
⏱️
35.0d in Assigned Longest Stage
🔄
3 transitions Status Changes
⚠️
34.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 195 days old
🚨
Primary Delay 35.0 days stuck in "Assigned"
⏱️
Total Delay 34.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
35.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
3/23/26 BA - Canceling WO, duplicate
⚠️ Problem Description
The bottom of the bed is broken. Labor and Delivery department 2nd Floor Room 205

Timeline

📋
▶
4 Work Order Created Feb 2, 7:58 AM
Work Order Created → Status: Ready for Scheduling → Status: Assigned → Technician Assigned
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1m
👷
Technician Assigned by Laura Hill
Technician: Yves Dessin
🚨 34.0 business days
👷
Technician Assigned by Brandi Alvarez Mar 20, 4:05 PM
Technician: Carlos Robles
⏳ 2.0 business days
🚫
Status: Canceled by Brandi Alvarez Mar 23, 12:41 PM
From: Assigned
To: Canceled
Duration in Previous: 49d 3h

Bottlenecks

Assigned
Duration: 35.0 business days (threshold: 4.0 business hours)
Exceeded by 34.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
P5
Type
Repair
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Feb 2, 7:58 AM
Invoice #
N/A

Details