Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01341228 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Feb 2, 2026 → Mar 11, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 11, 2026
✓ SLA Met
Active: 26 biz days
🕐 Clock stopped: Completed (Mar 11, 2026)
▶ Clock Running
Status: Created
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
26d
▶ Clock Running
Status: Assigned
Feb 2 → Mar 11, 2026
26 business days (counted)
Running total: 26 of ? biz days used
Created: Feb 2, 2026 Completed: Mar 11, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 2 Created ▶ Running 0 0
Feb 2 → Mar 11 Assigned ▶ Running 26 26
Dispatch 0.0d
Coordinators 27.0d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
27.0 days
Over SLA
Billing
0.1 days
Created: Feb 2, 2026 Due: Mar 11, 2026 Completed: Mar 11, 2026 (on time)
📅
27.0 days Total Age
⏱️
27.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
27.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 195 days old
🚨
Primary Delay 27.0 days stuck in "Assigned"
⏱️
Total Delay 27.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
27.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCHANGE TS 800 PUMP, 220V

Timeline

📋
▶
4 Work Order Created Feb 2, 8:36 AM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Kim Pearson
Technician: VPD Bench
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 1m
🚨 27.0 business days
✔️
Status: Completed by Tami Dawe Mar 11, 10:53 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 37d 1h, 0m
📄
Status: Ready to Bill by Tami Dawe Mar 12, 10:15 AM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 21m
📨
▶
3 Status: Invoice Pending Mar 12, 11:21 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-256288
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Assigned
Duration: 27.0 business days (threshold: 4.0 business hours)
Exceeded by 26.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Feb 2, 8:36 AM
Invoice #
SM-256288

Work Details (1)

Name Type Status Qty Amount Date
WL-03087602 Parts Open 1 $1,222.50 Feb 2, 8:36 AM

Details