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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01341232 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Feb 2, 2026 → Mar 23, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 9, 2026
✗ SLA Missed (29 biz days late)
Active: 34 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Mar 23, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
34d
▶ Clock Running
Status: Assigned
Feb 2 → Mar 23, 2026
34 business days (counted)
Running total: 34 of 5 biz days used
Created: Feb 2, 2026 Completed: Mar 23, 2026
Business Days Used 34 / 5
0 5d budget +29d over
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 2 Created ▶ Running 0 0 / 5
Feb 2 → Feb 2 Ready for Scheduling ▶ Running 0 0 / 5
Feb 2 → Mar 23 Assigned ▶ Running 34 34 / 5
Dispatch 0.0d
Coordinators 35.3d
Billing 1.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
35.3 days
Over SLA
Billing
1.3 days
Over SLA
Created: Feb 2, 2026 Due: Feb 9, 2026 Completed: Mar 23, 2026 (41 days late)
📅
35.0 days Total Age
⏱️
34.9d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
39.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 195 days old
🚨
Primary Delay 34.9 days stuck in "Assigned"
⏱️
Total Delay 39.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
34.9d / 0.5d SLA
Closed
5.5d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3.30.26 hshaw - changed SMC to FSWP per GE portal;

🔧 Work Performed
went to bed found bed network was turned on when no network connector was added to bed turned feature off as instructed by stryker
🔍 Technician Findings
found unit
⚠️ Problem Description
Requested by GE: 604648002, SN 070103050, error code 602, bed at room 372.
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 2, 8:40 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Feb 2, 11:25 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Laura Hill
Technician: Yves Dessin
🚨 34.0 business days
👷
Technician Assigned by Brandi Alvarez Mar 20, 4:05 PM
Technician: Carlos Robles
⏳ 2.0 business days
⏱️
Labor Added Mar 23, 1:41 PM
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Carlos Robles Mar 23, 4:11 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 49d 3h, 0m
⚠️ 6.0 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 30, 5:32 PM
From: Closed
To: Ready to Bill
Duration in Previous: 7d 1h
📨
▶
2 Status: Invoice Pending Mar 31, 12:33 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-257903

Bottlenecks

Assigned
Duration: 34.9 business days (threshold: 4.0 business hours)
Exceeded by 34.4 business days
Closed
Duration: 5.5 business days (threshold: 1.0 business days)
Exceeded by 4.5 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Feb 2, 8:40 AM
Invoice #
SM-257903

Work Details (1)

Name Type Status Qty Amount Date
WL-03155450 Labor Open 1 $0.00 Mar 23, 1:41 PM

Details