Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed
🕐 Clock stopped: Canceled (Mar 2, 2026)
▶ Clock Running
Status: Created
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 2 → Feb 3, 2026
1 business day (counted)
Running total: 1 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Feb 3 → Feb 12, 2026
7 business days (counted)
Running total: 8 of ? biz days used
11d
▶ Clock Running
Status: Billing Review
Feb 12 → Mar 2, 2026
11 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Closed
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 19 of ? biz days used
Created: Feb 2, 2026
Canceled: Mar 2, 2026
Show SLA Clock Detail (6 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Feb 2 → Feb 2 |
Created |
▶ Running
|
0 |
0 |
| Feb 2 → Feb 2 |
Scheduled |
▶ Running
|
0 |
0 |
| Feb 2 → Feb 3 |
Ready for Scheduling |
▶ Running
|
1 |
1 |
| Feb 3 → Feb 12 |
Scheduled |
▶ Running
|
7 |
8 |
| Feb 12 → Mar 2 |
Billing Review |
▶ Running
|
11 |
19 |
| Mar 2 → Mar 2 |
Closed |
▶ Running
|
0 |
19 |
Coordinators
9.6 days
Over SLA
Billing
11.2 days
Over SLA
Created: Feb 2, 2026
Due: Dec 31, 2026
Completed: Mar 2, 2026 (304 days early)
⏱️
11.2d in Billing Review
Longest Stage
🔄
6 transitions
Status Changes
⚠️
15.7d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
11.2 days stuck in "Billing Review"
⏱️
Total Delay
15.7 business days over SLA thresholds
SLA vs Actual Time by Status
Scheduled
7.6d
/ 2.0d SLA
Ready for Scheduling
2.0d
/ 1.0d SLA
Billing Review
11.2d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
EJ to host Fri; 2/3/2026 1410 AA ack msg
Philips training week?
Timeline
📋
🗓️
From:
Entered
To:
Scheduled
Duration in Previous:
0m
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
2m
👷
🗓️
From:
Ready for Scheduling
To:
Scheduled
Duration in Previous:
1d 4h
💵
From:
Scheduled
To:
Billing Review
Duration in Previous:
9d 3h
🏁
🚫
From:
Closed
To:
Canceled
Duration in Previous:
2m
Bottlenecks
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 7.5 business days (threshold: 2.0 business days)
Exceeded by 5.5 business days
Billing Review
Duration: 11.2 business days (threshold: 2.0 business days)
Exceeded by 9.2 business days
ℹ️ Work Order Details
Technician
Allens Augustin