Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01341278 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Ascension Providence Hospital — 6901 Medical Pkwy, Waco TX, 76712

Feb 2, 2026 → Feb 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (9 biz days early)
Active: 9 biz days
🕐 Clock stopped: Completed (Feb 14, 2026)
▶ Clock Running
Status: Created
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Feb 2 → Feb 14, 2026
9 business days (counted)
Running total: 9 of ? biz days used
Created: Feb 2, 2026 Completed: Feb 14, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 2 Created ▶ Running 0 0
Feb 2 → Feb 2 Scheduled ▶ Running 0 0
Feb 2 → Feb 2 Ready for Scheduling ▶ Running 0 0
Feb 2 → Feb 14 Scheduled ▶ Running 9 9
Dispatch 0.0d
Coordinators 10.1d
Billing 3.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
10.1 days
Over SLA
Billing
3.4 days
Over SLA
Created: Feb 2, 2026 Due: Dec 31, 2026 Completed: Feb 13, 2026 (321 days early)
📅
10.0 days Total Age
⏱️
9.7d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
10.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
27 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 9, 2026
Visit 2 Feb 10, 2026
Visit 3 Feb 11, 2026
Visit 4 Feb 12, 2026
Visit 5 Feb 13, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 192 days old
🚨
Primary Delay 9.7 days stuck in "Scheduled"
⏱️
Total Delay 10.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
9.7d / 2.0d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/2/26 1015 chg for TK; LM w/TK; 1046 TK okay with chg; LM w/Beth re cnfm; 1118 Beth cnfm; ack cnfm, LM w/TK; 1309 TK ack cnfm

Timeline

📋
▶
3 Work Order Created Feb 2, 10:07 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Feb 2, 1:19 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3h 10m
🚨 10.0 business days
⏱️
▶
2 5x Labor Added Feb 13, 9:22 AM
5x Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 4, 3
💵
▶
3 5x Expenses Added Feb 13, 9:28 AM
5x Expenses Added → 4x Expenses Added → 2x Expenses Added
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚗
Travel Added Feb 13, 9:33 AM
Type: Travel
Status: Open
Qty: 45
💵
2x Expenses Added Feb 13, 5:56 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 0.8 business days
⏱️
▶
4 2x Labor Added Feb 14, 6:35 PM
2x Labor Added → 3x Expenses Added → Travel Added → Status: Completed
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚗
Travel Added
Type: Travel
Status: Open
Qty: 45
✔️
Status: Completed by Todd Keith
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 12d 5h, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 19, 3:56 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 21h
📨
Status: Invoice Pending by Timothy Amburgey Feb 20, 10:29 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 32m
⏳ 2.0 business days
🧾
▶
2 Invoice Created Feb 23, 4:05 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3d 5h

Bottlenecks

Scheduled
Duration: 9.7 business days (threshold: 2.0 business days)
Exceeded by 7.7 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Todd Keith
Scheduled
Feb 10, 12:00 PM
Created
Feb 2, 10:07 AM
Invoice #
SM-254574

Work Details (27)

Name Type Status Qty Amount Date
WL-03104657 Labor Open 3 $830.00 Feb 13, 9:22 AM
WL-03104658 Labor Open 4 $76.00 Feb 13, 9:22 AM
WL-03104654 Labor Open 8.5 $340.00 Feb 13, 9:22 AM
WL-03104655 Labor Open 3 $830.00 Feb 13, 9:22 AM
WL-03104656 Labor Open 4 $76.00 Feb 13, 9:22 AM
WL-03104670 Labor Open 4 $76.00 Feb 13, 9:23 AM
WL-03104669 Labor Open 3 $830.00 Feb 13, 9:23 AM
WL-03104677 Expenses Open 1 $68.00 Feb 13, 9:28 AM
WL-03104675 Expenses Open 1 $68.00 Feb 13, 9:28 AM
WL-03104674 Expenses Open 1 $68.00 Feb 13, 9:28 AM
WL-03104678 Expenses Open 1 $68.00 Feb 13, 9:28 AM
WL-03104676 Expenses Open 1 $68.00 Feb 13, 9:28 AM
WL-03104680 Expenses Open 1 $152.81 Feb 13, 9:29 AM
WL-03104682 Expenses Open 1 $152.84 Feb 13, 9:29 AM
WL-03104679 Expenses Open 1 $152.81 Feb 13, 9:29 AM
WL-03104681 Expenses Open 1 $152.81 Feb 13, 9:29 AM
WL-03104689 Expenses Open 1 $40.00 Feb 13, 9:31 AM
WL-03104690 Expenses Open 1 $40.00 Feb 13, 9:31 AM
WL-03104691 Travel Open 45 $32.40 Feb 13, 9:33 AM
WL-03105701 Expenses Open 1 $25.69 Feb 13, 5:56 PM
WL-03105700 Expenses Open 1 $242.75 Feb 13, 5:56 PM
WL-03106344 Labor Open 5.5 $830.00 Feb 14, 6:35 PM
WL-03106345 Labor Open 13.25 $530.00 Feb 14, 6:35 PM
WL-03106347 Expenses Open 1 $951.81 Feb 14, 6:38 PM
WL-03106346 Expenses Open 1 $68.00 Feb 14, 6:38 PM
WL-03106348 Expenses Open 1 $70.00 Feb 14, 6:38 PM
WL-03106349 Travel Open 45 $32.40 Feb 14, 6:39 PM

Details