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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01341279 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Our Lady of Lourdes Regional Medical Center — 4801 Ambassador Caffery Pkwy, Lafayette LA, 70508

Feb 2, 2026 → Feb 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed
Active: 18 biz days
🕐 Clock stopped: Completed (Mar 1, 2026)
▶ Clock Running
Status: Created
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
18d
▶ Clock Running
Status: Scheduled
Feb 2 → Mar 1, 2026
18 business days (counted)
Running total: 18 of ? biz days used
Created: Feb 2, 2026 Completed: Mar 1, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 2 Created ▶ Running 0 0
Feb 2 → Feb 2 Scheduled ▶ Running 0 0
Feb 2 → Feb 2 Ready for Scheduling ▶ Running 0 0
Feb 2 → Mar 1 Scheduled ▶ Running 18 18
Dispatch 0.0d
Coordinators 19.1d
Billing 3.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
19.1 days
Over SLA
Billing
3.2 days
Over SLA
Created: Feb 2, 2026 Due: Dec 31, 2026 Completed: Feb 27, 2026 (307 days early)
📅
19.0 days Total Age
⏱️
18.7d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
20.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
26 lines Work Details
🚩
6 visits On-Site Trips
📋
Coordinator Scheduling
🚨
6 On-Site Visits
6 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 23, 2026
Visit 2 Feb 24, 2026
Visit 3 Feb 25, 2026
Visit 4 Feb 26, 2026
Visit 5 Feb 27, 2026
Visit 6 Feb 28, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 195 days old
🚨
Primary Delay 18.7 days stuck in "Scheduled"
⏱️
Total Delay 20.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
18.7d / 2.0d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
1.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/2/26 1015 chg for TK; LM w/TK; 1046 TK okay with chg; LM w/Beth re cnfm; 1118 Beth cnfm; ack cnfm, LM w/TK; 1309 TK ack cnfm

Timeline

📋
▶
3 Work Order Created Feb 2, 10:12 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Feb 2, 1:20 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3h 6m
🚨 19.0 business days
⏱️
▶
3 5x Labor Added Feb 27, 10:09 AM
5x Labor Added → 2x Labor Added → 5x Expenses Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 5, 8
💵
5x Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚗
Travel Added Feb 27, 10:15 AM
Type: Travel
Status: Open
Qty: 45
💵
4x Expenses Added Feb 27, 10:20 AM
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 2x Expenses Added Feb 27, 3:07 PM
2x Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Feb 28, 6:23 AM
Labor Added → 3x Expenses Added
💵
3x Expenses Added
Type: Expenses, Travel
Status: Open
Qty: 1, 45
⏳ 0.0 business days
⏱️
▶
3 Labor Added Mar 1, 8:56 AM
Labor Added → Expenses Added → Status: Completed
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Todd Keith
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 26d 19h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 5, 4:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 7h
📨
Status: Invoice Pending by Timothy Amburgey Mar 6, 11:40 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19h 14m
⏳ 2.0 business days
💰
▶
2 Status: Invoiced Mar 9, 5:26 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255869

Bottlenecks

Scheduled
Duration: 18.7 business days (threshold: 2.0 business days)
Exceeded by 16.7 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Todd Keith
Scheduled
Feb 24, 4:00 PM
Created
Feb 2, 10:12 AM
Invoice #
SM-255869

Work Details (26)

Name Type Status Qty Amount Date
WL-03122830 Labor Open 8 $76.00 Feb 27, 10:09 AM
WL-03122828 Labor Open 9 $360.00 Feb 27, 10:09 AM
WL-03122829 Labor Open 0.5 $830.00 Feb 27, 10:09 AM
WL-03122838 Labor Open 0.5 $830.00 Feb 27, 10:10 AM
WL-03122839 Labor Open 8 $76.00 Feb 27, 10:10 AM
WL-03122847 Labor Open 5 $830.00 Feb 27, 10:12 AM
WL-03122846 Labor Open 8 $830.00 Feb 27, 10:12 AM
WL-03122855 Expenses Open 1 $68.00 Feb 27, 10:14 AM
WL-03122851 Expenses Open 1 $68.00 Feb 27, 10:14 AM
WL-03122852 Expenses Open 1 $68.00 Feb 27, 10:14 AM
WL-03122853 Expenses Open 1 $68.00 Feb 27, 10:14 AM
WL-03122854 Expenses Open 1 $68.00 Feb 27, 10:14 AM
WL-03122859 Travel Open 45 $32.40 Feb 27, 10:15 AM
WL-03122889 Expenses Open 1 $215.11 Feb 27, 10:20 AM
WL-03122890 Expenses Open 1 $215.11 Feb 27, 10:20 AM
WL-03122891 Expenses Open 1 $215.11 Feb 27, 10:20 AM
WL-03122892 Expenses Open 1 $215.11 Feb 27, 10:20 AM
WL-03123634 Expenses Open 1 $344.56 Feb 27, 3:07 PM
WL-03123635 Expenses Open 1 $13.45 Feb 27, 3:07 PM
WL-03123644 Expenses Open 1 $3.30 Feb 27, 3:11 PM
WL-03124591 Labor Open 10.5 $420.00 Feb 28, 6:23 AM
WL-03124593 Expenses Open 1 $176.00 Feb 28, 6:25 AM
WL-03124592 Expenses Open 1 $68.00 Feb 28, 6:25 AM
WL-03124594 Travel Open 45 $32.40 Feb 28, 6:26 AM
WL-03124874 Labor Open 5 $200.00 Mar 1, 8:56 AM
WL-03124875 Expenses Open 1 $73.00 Mar 1, 8:58 AM

Details