Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01341304 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Feb 2, 2026 → Feb 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 27, 2026
✓ SLA Met
Active: 18 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
▶ Clock Running
Status: Created
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
18d
▶ Clock Running
Status: Assigned
Feb 2 → Feb 27, 2026
18 business days (counted)
Running total: 18 of ? biz days used
Created: Feb 2, 2026 Completed: Feb 27, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 2 Created ▶ Running 0 0
Feb 2 → Feb 27 Assigned ▶ Running 18 18
Dispatch 0.1d
Coordinators 18.9d
Billing 1.7d
✓ SLA Met
Dispatch
0.1 days
Coordinators
18.9 days
Over SLA
Billing
1.7 days
Over SLA
Created: Feb 2, 2026 Due: Feb 27, 2026 Completed: Feb 27, 2026 (on time)
📅
19.0 days Total Age
⏱️
18.9d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
20.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 195 days old
🚨
Primary Delay 18.9 days stuck in "Assigned"
⏱️
Total Delay 20.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Assigned
18.9d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
1.7d / 1.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCHANGE TS 600 PUMP, 1PH

Timeline

📋
Work Order Created Feb 2, 11:13 AM
Work Order: WO-01341304
Type: Repair
Priority: PC
🔩
▶
3 Parts Added Feb 2, 11:43 AM
Parts Added → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician: VPD Bench
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 30m
🚨 19.0 business days
✔️
Status: Completed by Kim Pearson Feb 27, 9:40 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 24d 21h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Tami Dawe Mar 2, 10:22 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 0h
📨
▶
2 Status: Invoice Pending Mar 3, 12:48 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255405

Bottlenecks

Assigned
Duration: 18.9 business days (threshold: 4.0 business hours)
Exceeded by 18.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Feb 2, 11:13 AM
Invoice #
SM-255405

Work Details (1)

Name Type Status Qty Amount Date
WL-03087933 Parts Open 1 $929.50 Feb 2, 11:43 AM

Details