📍 ABINGTON HOSPITAL — 1200 OLD YORK RD, ABINGTON PA, 19001
Feb 2, 2026 → Present
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jul 31, 2026
0 biz days remaining
Active: 7 biz days
Paused: 128 biz days
▶ Clock Running
Status: Created
Feb 2 → Feb 11, 2026
7 business days (counted)
Running total: 7 of ? biz days used
⏸128d
⏸ Clock Paused
Status: Ready for Release
Feb 11 → Aug 16, 2026
128 business days (not counted)
Created: Feb 2, 2026Today
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 2 → Feb 11
Created
▶ Running
7
7
Feb 11 → Aug 16
Ready for Release
⏸ Paused
128
—
Dispatch7.8d
On Track
Dispatch
7.8 days
Over SLA
Created: Feb 2, 2026
Due: Jul 31, 2026 (16 days overdue)
📅
135.8 daysTotal Age
⏱️
7.8d in EnteredLongest Stage
🔄
1 transitionsStatus Changes
⚠️
7.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
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Generating AI analysis...
At Risk - Monitor Closely
Ready for Release • 195 days old
🚨
Primary Delay7.8 days stuck in "Entered"
⏱️
Total Delay7.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
7.8d / 0.5d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
03/16/2026 - ARuby - called Jim Payavis 215-459-1716, went to VM/LM, sent follow up email hoping to get Michael scheduled Friday 20th, 2026. ... 03/09/2026 SRobinson- Called Jim Payavis, 215-459-1716. It went to VM, LM going to follow up with an email as well asking to get Rodney onsite tomorrow. ... 02/18/2026 MHamersley - called 215-285-6532, George Suarez, "the person at this number is not accepting calls right now" no obtion to leave msg; called 215-459-1716, spoke to Jim Payavis, Bio Med, he'll be POC; Address is Correct; FSE Cred: call POC for escort; sent email: james.payavis@gehealthcare.com
⚠️Problem Description
FMI 36168: Potential FLEX-3S2P battery failures with certain CARESCAPE B450, CARESCAPE ONE,
B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101)
Purpose: Replace and destroy/scrap affected batteries delivered with CARESCAPE B450, CARESCAPE
ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101)
monitors, and separate affected FRU batteries. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
Patient Monitor
📞Call Description
FMI 36168
📧
Email: Field Action Notice - FMI 36168 - GE Healthcare - Carescape and Patient Monitors - ABINGTON HOSPITAL, ABINGTON, PA
Completed Mar 13, 2026
To: james.payavis@jefferson.edu
CC: angela.roosa@emsar.com; shelby.robinson@emsar.com; fmessak@emsar.com; central.scheduling@emsar.com
BCC:
Attachment: FMI 36168-2_UMDC Customer Letter_English_US_FINAL.PDF, Vendor Letter for Customers 36168 EMSAR.pdf
Subject: Field Action Notice - FMI 36168 - GE Healthcare - Carescape and Patient Monitors - ABINGTON HOSPITAL, ABINGTON, PA
Body:
Hello Jim,
Thank you for taking my call today. As discussed, we are reaching out on behalf of GE HealthCare to sch
📧
Live Call_Followed Up With Email
Completed Mar 13, 2026
03/13/2026: ARoosa - Called 215-837-1947, Spoke to Jim he asked me to email him Serial #'s and he has a new email address james.payavis@jefferson.edu
📞
Live Call_No Answer Unable to Leave Message
Completed Mar 13, 2026
03/13/2026: ARoosa - Called 215-459-1716, Jim Payavis, Message stated telephone # can't take your call now. Called 215-481-2000, xfer to biomed, Recording states it is Jefferson health, while waiting for biomed to answer call was picked up and I heard thank you for calling and the line disconnected. Called back xfer to biomed again spoke to Jen who stated they are a service solution center to contact either Jim or Michael Jim 215-837-1947 & Michael 484-274-3844
📞
Live Call_No Answer Unable to Leave Message
Completed Mar 13, 2026
03/13/2026: ARoosa - Called 215-459-1716, Jim Payavis, Message stated telephone # can't take your call now. Called 215-481-2000, xfer to biomed, Recording states it is Jefferson health, while waiting for biomed to answer call was picked up and I heard thank you for calling and the line disconnected.
📞
Live Call_No Answer Unable to Leave Message
Completed Mar 13, 2026
03/13/2026: ARoosa - Called 215-459-1716, Jim Payavis, Message stated telephone # can't take your call now.
Timeline
📋
Work Order Created Feb 2, 12:28 PM
Work Order:WO-01341345
Type:FCO
Priority:PC
⚠️8.0 business days
✅
Status: Ready for Release by Mandy NewmanFeb 11, 9:51 AM
From:Entered
To:Ready for Release
Duration in Previous:8d 21h
Bottlenecks
Entered
Duration: 7.8 business days (threshold: 4.0 business hours)