Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01341348 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ABINGTON URGENT CARE FLOURTOWN — 1820 BETHLEHEM PIKE, FLOURTOWN PA, 19031

Feb 2, 2026 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jul 31, 2026
0 biz days remaining
Active: 7 biz days
Paused: 128 biz days
▶ Clock Running
Status: Created
Feb 2 → Feb 11, 2026
7 business days (counted)
Running total: 7 of ? biz days used
⏸128d
⏸ Clock Paused
Status: Ready for Release
Feb 11 → Aug 16, 2026
128 business days (not counted)
Created: Feb 2, 2026 Today
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 11 Created ▶ Running 7 7
Feb 11 → Aug 16 Ready for Release ⏸ Paused 128 —
Dispatch 7.8d
On Track
Dispatch
7.8 days
Over SLA
Created: Feb 2, 2026 Due: Jul 31, 2026 (16 days overdue)
📅
135.8 days Total Age
⏱️
7.8d in Entered Longest Stage
🔄
1 transitions Status Changes
⚠️
7.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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At Risk - Monitor Closely
Ready for Release • 195 days old
🚨
Primary Delay 7.8 days stuck in "Entered"
⏱️
Total Delay 7.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
7.8d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/16/2026 - ARuby - called 215-836-1354, spoke to Megan who said her office Mngr. is who we need to speak with but she is not available and can't give out personal info. Gave her my email and number and reason for a call back. She said she would follow up with the mngr today.


03/13/2026: ARoosa - Called 215-836-1354, Spoke to Megan who said her office Mngr. is who we need to spek with but she is not on site today and can't give out personal info but would gladly take my name # and email so they can get back to me.

⚠️ Problem Description
FMI 36168: Potential FLEX-3S2P battery failures with certain CARESCAPE B450, CARESCAPE ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101) Purpose: Replace and destroy/scrap affected batteries delivered with CARESCAPE B450, CARESCAPE ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101) monitors, and separate affected FRU batteries. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
Patient Monitor
📞 Call Description
FMI 36168

Timeline

📋
Work Order Created Feb 2, 12:28 PM
Work Order: WO-01341348
Type: FCO
Priority: PC
⚠️ 8.0 business days
✅
Status: Ready for Release by Mandy Newman Feb 11, 9:51 AM
From: Entered
To: Ready for Release
Duration in Previous: 8d 21h

Bottlenecks

Entered
Duration: 7.8 business days (threshold: 4.0 business hours)
Exceeded by 7.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Release
Priority
PC
Type
FCO
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Feb 2, 12:28 PM
Invoice #
N/A

Details