Created: Feb 2, 2026
Due: Feb 5, 2027 (105 days left)
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183.8 daysTotal Age
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177.0d in Ready for ReleaseLongest Stage
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2 transitionsStatus Changes
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7.3d overTotal Delay
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0 orders, 0 quotesParts & Quotes
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0 linesWork Details
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CoordinatorScheduling
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At Risk - Monitor Closely
Scheduled • 262 days old
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Primary Delay177.0 days stuck in "Ready for Release"
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Total Delay7.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
7.8d / 0.5d SLA
Ready for Release
177.0d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/23/2026 THolmes -rcvd an email from Rana Helou w/ updated spreadsheet confirming bed locations. Scheduling FSE Konsta and jonathan for week of 10/26.
10/23/2026 ALuman - per email from Rana Helou, devices confirmed. Shipping address confirmed, ship ATTN: Biomed. No credentialing, check in w. Security and contact Biomed to make sure of daily plan 10/05/2026 ALuman - received call from Rana Helou 262-254-0394. rana.helou@gehealthcare.com 10/05/2026 ALuman - called Rana 262-254-0394. No answer, left VM 10/05/2026 ALuman - called Biomed 386-943-3115. Spoke w/ Brian. Said I need to speak w/ manager Rana 262-254-0394 04/21/2026 Tholmes - called (386) 943-4522; xfer to bio med 386-943-3115; VM/LM. ... 03/31/2026 ALuman - sent email to Kyle Bryant Kyle.Bryant@gehealthcare.com to confirm and schedule
⚠️Problem Description
FMI 36168: Potential FLEX-3S2P battery failures with certain CARESCAPE B450, CARESCAPE ONE,
B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101)
Purpose: Replace and destroy/scrap affected batteries delivered with CARESCAPE B450, CARESCAPE
ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101)
monitors, and separate affected FRU batteries. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
Patient Monitor
📞Call Description
FMI 36168
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Email: Field Action Notice - FMI 36168 - GE Healthcare - Carescape and Patient Monitors - ADVENTHEALTH DELAND, DELAND, FL
Completed Oct 5, 2026
To: rana.helou@gehealthcare.com
CC: central.scheduling@emsar.com; tavon.holmes@emsar.com; ashley.luman@emsar.com
BCC: ashley.luman@emsar.com
Attachment: FMI 36168-2_UMDC Customer Letter_English_US_FINAL.PDF, Vendor Letter for Customers 36168 EMSAR.pdf, AdventHealth Deland 36168 SN list.xlsx
Subject: Field Action Notice - FMI 36168 - GE Healthcare - Carescape and Patient Monitors - ADVENTHEALTH DELAND, DELAND, FL
Body:
Hi Rana,
Thank you for taking my call today. As discussed, we are reaching o
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Outbound to +12622540394
Completed Oct 5, 2026
10/05/2026 ALuman - called Rana 262-254-0394. No answer, left VM
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Outbound to +13869433115
Completed Oct 5, 2026
10/05/2026 ALuman - called Biomed 386-943-3115. Spoke w/ Brian. Said I need to speak w/ manager Rhana 262-254-0394
Work Order: WO-01341360
Account: GE Healthcare FMI
Customer Case Number: 1-556825099372
Location: ADVENTHEALTH DELAND
Address: 701 W PLYMOUTH AVE, DELAND, FL 32720
Manufacturer: GE
Model #: Carescape One Monitor
Serial #: SV925220314SA
Contact Name: Rana Helou
Contact Phone: 262-254-0394
Contact Ema
Timeline
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Work Order Created Feb 2, 12:28 PM
Work Order:WO-01341360
Type:FCO
Priority:PC
⚠️8.0 business days
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Status: Ready for Release by Mandy NewmanFeb 11, 9:47 AM