Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01341398 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ADVENTHEALTH REDMOND — 501 REDMOND RD NW, ROME GA, 30165

Feb 2, 2026 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 5, 2027
68 biz days remaining
Active: 8 biz days
Paused: 175 biz days
▶ Clock Running
Status: Created
Feb 2 → Feb 11, 2026
7 business days (counted)
Running total: 7 of ? biz days used
⏸175d
⏸ Clock Paused
Status: Ready for Release
Feb 11 → Oct 22, 2026
175 business days (not counted)
▶ Clock Running
Status: Scheduled
Oct 22 → Oct 22, 2026
0 business days (counted)
Running total: 7 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Oct 22 → Oct 22, 2026
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Oct 22 → Oct 23, 2026
1 business day (counted)
Running total: 8 of ? biz days used
Created: Feb 2, 2026 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 11 Created ▶ Running 7 7
Feb 11 → Oct 22 Ready for Release ⏸ Paused 175 —
Oct 22 → Oct 22 Scheduled ▶ Running 0 7
Oct 22 → Oct 22 Awaiting Parts ⏸ Paused 0 —
Oct 22 → Oct 23 Ready for Scheduling ▶ Running 1 8
Dispatch 7.8d
Material Management 0.2d
Holding 176.0d (excluded)
Coordinators 0.0d
On Track
Dispatch
7.8 days
Over SLA
Material Management
0.2 days
Holding (excluded from total)
176.0 days
Coordinators
0.0 days
Created: Feb 2, 2026 Due: Feb 5, 2027 (105 days left)
📅
183.8 days Total Age
⏱️
176.0d in Ready for Release Longest Stage
🔄
4 transitions Status Changes
⚠️
7.3d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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At Risk - Monitor Closely
Ready for Scheduling • 262 days old
🚨
Primary Delay 176.0 days stuck in "Ready for Release"
⏱️
Total Delay 7.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
7.8d / 0.5d SLA
Ready for Release
176.0d
Scheduled
0.0d / 2.0d SLA
Awaiting Parts
0.2d / 3.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/22/2026 Rharris; Called main# of (706) 291-0291 xferd to Biomed Spoke to Naomi Alexander who confirmed all 3 devices

Shipping is 501 REDMOND RD NW

Attn: Biomed / Naomi Alexander

Naomi Alexander is POC

Biomed Phone is 706-236-4962

Email: naomi.alexander@gehealthcare.com

No FSE Cred Req. 

Ordering parts to site and scheduling FSE for Wednesday Rome, GA 

⚠️ Problem Description
FMI 36168: Potential FLEX-3S2P battery failures with certain CARESCAPE B450, CARESCAPE ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101) Purpose: Replace and destroy/scrap affected batteries delivered with CARESCAPE B450, CARESCAPE ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101) monitors, and separate affected FRU batteries. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
Patient Monitor
📞 Call Description
FMI 36168

Timeline

📋
Work Order Created Feb 2, 12:28 PM
Work Order: WO-01341398
Type: FCO
Priority: PC
⚠️ 8.0 business days
✅
Status: Ready for Release by Mandy Newman Feb 11, 9:50 AM
From: Entered
To: Ready for Release
Duration in Previous: 8d 21h
🚨 176.0 business days
👷
▶
3 Technician Assigned Oct 22, 9:38 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rhonda Harris
Scheduled For: 2026-10-29T12:00:00.000+0000, 2026-10-30T12:00:00.000+0000
🗓️
Status: Scheduled by Rhonda Harris
From: Ready for Release
To: Scheduled
Duration in Previous: 252d 22h
📦
▶
2 Parts Requested Oct 22, 9:45 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Rhonda Harris
From: Scheduled
To: Awaiting Parts
Duration in Previous: 7m
📅
Status: Ready for Scheduling by Chad Brandenburg Oct 22, 11:34 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 1h 48m
🔩
2x Parts Added Oct 22, 12:51 PM
Type: Parts, Expenses
Status: Open
Qty: 3, 1

Bottlenecks

Entered
Duration: 7.8 business days (threshold: 4.0 business hours)
Exceeded by 7.3 business days

🔗 Related Artifacts

📦
Parts Order 00110563
Shipped

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PC
Type
FCO
Branch
N/A
Technician
Bruce Ballard
Scheduled
Oct 30, 8:00 AM
Created
Feb 2, 12:28 PM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03439545 Parts Open 3 $0.00 Oct 22, 12:51 PM
WL-03439546 Expenses Open 1 $16.47 Oct 22, 12:51 PM

Details