📍 ALLEGHENY GENERAL HOSPITAL — 320 E NORTH AVE, PITTSBURGH PA, 15212
Feb 2, 2026 → Present
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 5, 2027
68 biz days remaining
Active: 19 biz days
Paused: 164 biz days
▶ Clock Running
Status: Created
Feb 2 → Feb 11, 2026
7 business days (counted)
Running total: 7 of ? biz days used
⏸164d
⏸ Clock Paused
Status: Ready for Release
Feb 11 → Oct 6, 2026
164 business days (not counted)
▶ Clock Running
Status: Assigned
Oct 6 → Oct 6, 2026
0 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 6 → Oct 15, 2026
6 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Entered
Oct 15 → Oct 15, 2026
0 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 15 → Oct 23, 2026
6 business days (counted)
Running total: 19 of ? biz days used
Created: Feb 2, 2026Today
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 2 → Feb 11
Created
▶ Running
7
7
Feb 11 → Oct 6
Ready for Release
⏸ Paused
164
—
Oct 6 → Oct 6
Assigned
▶ Running
0
7
Oct 6 → Oct 15
Scheduled
▶ Running
6
13
Oct 15 → Oct 15
Entered
▶ Running
0
13
Oct 15 → Oct 23
Ready for Scheduling
▶ Running
6
19
Dispatch7.8d
Holding165.0d (excluded)
Coordinators6.5d
On Track
Dispatch
7.8 days
Over SLA
Holding(excluded from total)
165.0 days
Coordinators
6.5 days
Over SLA
Created: Feb 2, 2026
Due: Feb 5, 2027 (105 days left)
📅
183.8 daysTotal Age
⏱️
165.0d in Ready for ReleaseLongest Stage
🔄
4 transitionsStatus Changes
⚠️
11.7d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
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Generating AI analysis...
Behind Schedule - Needs Attention
Ready for Scheduling • 262 days old
🚨
Primary Delay165.0 days stuck in "Ready for Release"
⏱️
Total Delay11.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
7.8d / 0.5d SLA
Ready for Release
165.0d
Assigned
0.0d / 0.5d SLA
Scheduled
6.4d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/15/2026 ARuby - Sent email to Zack, Kalina, Zachary (AHN) <Zachary.KALINA@ahn.org> Dan dan.ejzak@ahn.org and Dylan Dylan.Underwood@ahn.org advising Eric will not be onsite 10/16. Needs rescheduled.
10/13/2026 ARuby - Rcvd email from Zachary.KALINA@ahn.org confirming 10/15. Called 412-860-5031, spoke to Zach Kalina to ask if 10/16 will work. He confirmed. sent confirmation email. Dispatching to Eric Mancerella.
10/07/2026 ARuby - Eric pulled for install. Moving to 10/13 Sent email to Dan and Dylan.
10/06/2026 ARuby - Rcvd email from Dan Ejzak confirming Devices and onsite visit for 10/12. ATTN TO Clinical Engineering room 0140 South Tower. He said the POC can be Dylan Underwood. Keeping Dan as the main POC for scheduling. Underwood, Dylan He/Him (AHN) <Dylan.Underwood@ahn.org>
10/06/2026 ARuby - Called Dan Ejzak 412-359-8297 asked me to send him an email to dan.ejzak@ahn.org
03/17/2026: ARoosa - Called 412-359-4950, Clinical engineering, lady said to call back on Friday Dan is on vacation Dan Ejzak # 412-359-8297... 03/13/2026: ARoosa - Called 412-491-8198, Vm/Lm jacklyn.temple@ahn.org, sent email
⚠️Problem Description
FMI 36168: Potential FLEX-3S2P battery failures with certain CARESCAPE B450, CARESCAPE ONE,
B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101)
Purpose: Replace and destroy/scrap affected batteries delivered with CARESCAPE B450, CARESCAPE
ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101)
monitors, and separate affected FRU batteries. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
Patient Monitor
📞Call Description
FMI 36168
Timeline
📋
Work Order Created Feb 2, 12:28 PM
Work Order:WO-01341416
Type:FCO
Priority:PC
⚠️8.0 business days
✅
Status: Ready for Release by Mandy NewmanFeb 11, 9:51 AM
From:Entered
To:Ready for Release
Duration in Previous:8d 21h
🚨165.0 business days
👷
▶
2
Technician Assigned Oct 6, 4:16 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Autumn Ruby
From:Ready for Release
To:Assigned
Duration in Previous:237d 5h
📅
▶
2
Dispatch Scheduled Oct 6, 4:35 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Autumn Ruby
From:Assigned
To:Scheduled
Duration in Previous:19m
⏳1.9 business days
📅
Dispatch Scheduled by Autumn RubyOct 7, 4:36 PM
Scheduled For:2026-10-13T12:00:00.000+0000
⏳2.9 business days
📅
Dispatch Scheduled by Autumn RubyOct 12, 5:49 PM
Scheduled For:2026-10-14T12:00:00.000+0000
📅
Dispatch Scheduled by Autumn RubyOct 13, 9:56 AM
Scheduled For:2026-10-16T12:00:00.000+0000
⏳3.0 business days
🆕
Status: Entered by Autumn RubyOct 15, 11:05 AM
From:Scheduled, Entered
To:Entered, Ready for Scheduling
Duration in Previous:8d 18h, 0m
Bottlenecks
Entered
Duration: 7.8 business days (threshold: 4.0 business hours)
Exceeded by 7.3 business days
Scheduled
Duration: 6.4 business days (threshold: 2.0 business days)