Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01341417 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ALLEGHENY GENERAL HOSPITAL — 1300 SANDUSKY ST, PITTSBURGH PA, 15212

Feb 2, 2026 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 5, 2027
68 biz days remaining
Active: 19 biz days
Paused: 164 biz days
▶ Clock Running
Status: Created
Feb 2 → Feb 11, 2026
7 business days (counted)
Running total: 7 of ? biz days used
⏸164d
⏸ Clock Paused
Status: Ready for Release
Feb 11 → Oct 6, 2026
164 business days (not counted)
▶ Clock Running
Status: Assigned
Oct 6 → Oct 6, 2026
0 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 6 → Oct 15, 2026
6 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Entered
Oct 15 → Oct 15, 2026
0 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 15 → Oct 23, 2026
6 business days (counted)
Running total: 19 of ? biz days used
Created: Feb 2, 2026 Today
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 11 Created ▶ Running 7 7
Feb 11 → Oct 6 Ready for Release ⏸ Paused 164 —
Oct 6 → Oct 6 Assigned ▶ Running 0 7
Oct 6 → Oct 15 Scheduled ▶ Running 6 13
Oct 15 → Oct 15 Entered ▶ Running 0 13
Oct 15 → Oct 23 Ready for Scheduling ▶ Running 6 19
Dispatch 7.8d
Holding 165.0d (excluded)
Coordinators 6.5d
On Track
Dispatch
7.8 days
Over SLA
Holding (excluded from total)
165.0 days
Coordinators
6.5 days
Over SLA
Created: Feb 2, 2026 Due: Feb 5, 2027 (105 days left)
📅
183.8 days Total Age
⏱️
165.0d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
11.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Behind Schedule - Needs Attention
Ready for Scheduling • 262 days old
🚨
Primary Delay 165.0 days stuck in "Ready for Release"
⏱️
Total Delay 11.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
7.8d / 0.5d SLA
Ready for Release
165.0d
Assigned
0.0d / 0.5d SLA
Scheduled
6.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/15/2026 ARuby - Sent email to Zack, Kalina, Zachary (AHN) <Zachary.KALINA@ahn.org> Dan dan.ejzak@ahn.org and Dylan Dylan.Underwood@ahn.org advising Eric will not be onsite 10/16. Needs rescheduled.

10/13/2026 ARuby - Rcvd email from Zachary.KALINA@ahn.org confirming 10/15. Called 412-860-5031, spoke to Zach Kalina to ask if 10/16 will work. He confirmed. sent confirmation email. Dispatching to Eric Mancerella.

10/12/2026 ARuby - Called 412-359-8297 for Dan VM/LM sent email to Dan dan.ejzak@ahn.org and Dylan Dylan.Underwood@ahn.org.

10/07/2026 ARuby - Eric pulled for install. Moving to 10/13 Sent email to Dan and Dylan.

10/06/2026 ARuby - Rcvd email from Dan Ejzak confirming Devices and onsite visit for 10/12. ATTN TO Clinical Engineering room 0140 South Tower. He said the POC can be Dylan Underwood. Keeping Dan as the main POC for scheduling. Underwood, Dylan He/Him (AHN) <Dylan.Underwood@ahn.org>

10/06/2026 ARuby - Called Dan Ejzak 412-359-8297 asked me to send him an email to dan.ejzak@ahn.org 

03/17/2026: ARoosa - Called 412-359-4950, Clinical engineering, lady said to call back on Friday Dan is on vacation Dan Ejzak # 412-359-8297... 03/13/2026: ARoosa - Called 412-491-8198, Vm/Lm jacklyn.temple@ahn.org, sent email

⚠️ Problem Description
FMI 36168: Potential FLEX-3S2P battery failures with certain CARESCAPE B450, CARESCAPE ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101) Purpose: Replace and destroy/scrap affected batteries delivered with CARESCAPE B450, CARESCAPE ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101) monitors, and separate affected FRU batteries. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
Patient Monitor
📞 Call Description
FMI 36168

Timeline

📋
Work Order Created Feb 2, 12:28 PM
Work Order: WO-01341417
Type: FCO
Priority: PC
⚠️ 8.0 business days
✅
Status: Ready for Release by Mandy Newman Feb 11, 9:51 AM
From: Entered
To: Ready for Release
Duration in Previous: 8d 21h
🚨 165.0 business days
👷
▶
2 Technician Assigned Oct 6, 4:16 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Autumn Ruby
From: Ready for Release
To: Assigned
Duration in Previous: 237d 5h
📅
▶
2 Dispatch Scheduled Oct 6, 4:36 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Autumn Ruby
From: Assigned
To: Scheduled
Duration in Previous: 20m
📅
Dispatch Scheduled by Autumn Ruby Oct 7, 4:36 PM
Scheduled For: 2026-10-13T12:00:00.000+0000
⏳ 2.9 business days
📅
Dispatch Scheduled by Autumn Ruby Oct 12, 5:52 PM
Scheduled For: 2026-10-14T12:00:00.000+0000
📅
Dispatch Scheduled by Autumn Ruby Oct 13, 9:53 AM
Scheduled For: 2026-10-16T12:00:00.000+0000
⏳ 3.0 business days
🆕
Status: Entered by Autumn Ruby Oct 15, 11:12 AM
From: Scheduled
To: Entered
Duration in Previous: 8d 18h
📅
Status: Ready for Scheduling by Autumn Ruby Oct 15, 11:17 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m

Bottlenecks

Entered
Duration: 7.8 business days (threshold: 4.0 business hours)
Exceeded by 7.3 business days
Scheduled
Duration: 6.4 business days (threshold: 2.0 business days)
Exceeded by 4.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PC
Type
FCO
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Feb 2, 12:28 PM
Invoice #
N/A

Details