Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01341418 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ALLEGHENY GENERAL HOSPITAL — 320 E NORTH AVE, PITTSBURGH PA, 15212

Feb 2, 2026 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 5, 2027
69 biz days remaining
Active: 18 biz days
Paused: 164 biz days
▶ Clock Running
Status: Created
Feb 2 → Feb 11, 2026
7 business days (counted)
Running total: 7 of ? biz days used
⏸164d
⏸ Clock Paused
Status: Ready for Release
Feb 11 → Oct 6, 2026
164 business days (not counted)
⏸ Clock Paused
Status: Awaiting Parts
Oct 6 → Oct 6, 2026
0 business days (not counted)
▶ Clock Running
Status: Scheduled
Oct 6 → Oct 15, 2026
6 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Entered
Oct 15 → Oct 15, 2026
0 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 15 → Oct 22, 2026
5 business days (counted)
Running total: 18 of ? biz days used
Created: Feb 2, 2026 Today
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 11 Created ▶ Running 7 7
Feb 11 → Oct 6 Ready for Release ⏸ Paused 164 —
Oct 6 → Oct 6 Awaiting Parts ⏸ Paused 0 —
Oct 6 → Oct 15 Scheduled ▶ Running 6 13
Oct 15 → Oct 15 Entered ▶ Running 0 13
Oct 15 → Oct 22 Ready for Scheduling ▶ Running 5 18
Dispatch 7.8d
Material Management 0.0d
Holding 165.0d (excluded)
Coordinators 6.4d
On Track
Dispatch
7.8 days
Over SLA
Material Management
0.0 days
Holding (excluded from total)
165.0 days
Coordinators
6.4 days
Over SLA
Created: Feb 2, 2026 Due: Feb 5, 2027 (106 days left)
📅
182.8 days Total Age
⏱️
165.0d in Ready for Release Longest Stage
🔄
4 transitions Status Changes
⚠️
11.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Ready for Scheduling • 261 days old
🚨
Primary Delay 165.0 days stuck in "Ready for Release"
⏱️
Total Delay 11.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
7.8d / 0.5d SLA
Ready for Release
165.0d
Awaiting Parts
0.0d / 3.0d SLA
Scheduled
6.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/15/2026 ARuby - Sent email to Zack, Kalina, Zachary (AHN) <Zachary.KALINA@ahn.org> Dan dan.ejzak@ahn.org and Dylan Dylan.Underwood@ahn.org advising Eric will not be onsite 10/16. Needs rescheduled.

10/13/2026 ARuby - Rcvd email from Zachary.KALINA@ahn.org confirming 10/15. Called 412-860-5031, spoke to Zach Kalina to ask if 10/16 will work. He confirmed. sent confirmation email. Dispatching to Eric Mancerella.

10/12/2026 ARuby - Called 412-359-8297 for Dan VM/LM sent email to Dan dan.ejzak@ahn.org and Dylan Dylan.Underwood@ahn.org.

10/07/2026 ARuby - Eric pulled for install. Moving to 10/13 Sent email to Dan and Dylan.

10/06/2026 ARuby - Rcvd email from Dan Ejzak confirming Devices and onsite visit for 10/12. ATTN TO Clinical Engineering room 0140 South Tower. He said the POC can be Dylan Underwood. Keeping Dan as the main POC for scheduling. Underwood, Dylan He/Him (AHN) <Dylan.Underwood@ahn.org>

10/06/2026 ARuby - Called Dan Ejzak 412-359-8297 asked me to send him an email to dan.ejzak@ahn.org 

03/17/2026: ARoosa - Called 412-359-4950, Clinical engineering, lady said to call back on Friday Dan is on vacation Dan Ejzak # 412-359-8297... 03/13/2026: ARoosa - Called 412-491-8198, Vm/Lm jacklyn.temple@ahn.org, sent email

⚠️ Problem Description
FMI 36168: Potential FLEX-3S2P battery failures with certain CARESCAPE B450, CARESCAPE ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101) Purpose: Replace and destroy/scrap affected batteries delivered with CARESCAPE B450, CARESCAPE ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101) monitors, and separate affected FRU batteries. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
Patient Monitor
📞 Call Description
FMI 36168

Timeline

📋
Work Order Created Feb 2, 12:28 PM
Work Order: WO-01341418
Type: FCO
Priority: PC
⚠️ 8.0 business days
✅
Status: Ready for Release by Mandy Newman Feb 11, 9:51 AM
From: Entered
To: Ready for Release
Duration in Previous: 8d 21h
🚨 165.0 business days
📦
▶
2 Parts Requested Oct 6, 4:18 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Autumn Ruby
From: Ready for Release
To: Awaiting Parts
Duration in Previous: 237d 5h
👷
▶
3 Technician Assigned Oct 6, 4:42 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-10-12T12:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Awaiting Parts
To: Scheduled
Duration in Previous: 23m
🔩
2x Parts Added Oct 7, 10:44 AM
Type: Parts, Expenses
Status: Open
Qty: 6, 1
📅
Dispatch Scheduled by Autumn Ruby Oct 7, 4:35 PM
Scheduled For: 2026-10-13T12:00:00.000+0000
⏳ 2.9 business days
📅
Dispatch Scheduled by Autumn Ruby Oct 12, 5:49 PM
Scheduled For: 2026-10-14T12:00:00.000+0000
📅
Dispatch Scheduled by Autumn Ruby Oct 13, 9:56 AM
Scheduled For: 2026-10-16T12:00:00.000+0000
⏳ 3.0 business days
🆕
Status: Entered by Autumn Ruby Oct 15, 11:05 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 8d 18h, 0m

Bottlenecks

Entered
Duration: 7.8 business days (threshold: 4.0 business hours)
Exceeded by 7.3 business days
Scheduled
Duration: 6.4 business days (threshold: 2.0 business days)
Exceeded by 4.4 business days

🔗 Related Artifacts

📦
Parts Order 00109478
Shipped

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PC
Type
FCO
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Feb 2, 12:28 PM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03417280 Parts Open 6 $0.00 Oct 7, 10:44 AM
WL-03417281 Expenses Open 1 $18.80 Oct 7, 10:44 AM

Details