📍 ASCENSION SAINT AGNES HOSPITAL — 900 S CATON AVE, BALTIMORE MD, 21229
Feb 2, 2026 → Mar 27, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 31, 2026
✓ SLA Met (87 biz days early)
Active: 14 biz days
Paused: 24 biz days
🕐 Clock stopped: Completed (Mar 27, 2026)
7d
▶ Clock Running
Status: Created
Feb 2 → Feb 11, 2026
7 business days (counted)
Running total: 7 of ? biz days used
⏸24d
⏸ Clock Paused
Status: Ready for Release
Feb 11 → Mar 18, 2026
24 business days (not counted)
▶ Clock Running
Status: Scheduled
Mar 18 → Mar 18, 2026
0 business days (counted)
Running total: 7 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Mar 18 → Mar 18, 2026
0 business days (not counted)
7d
▶ Clock Running
Status: Scheduled
Mar 18 → Mar 27, 2026
7 business days (counted)
Running total: 14 of ? biz days used
Created: Feb 2, 2026Completed: Mar 27, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 2 → Feb 11
Created
▶ Running
7
7
Feb 11 → Mar 18
Ready for Release
⏸ Paused
24
—
Mar 18 → Mar 18
Scheduled
▶ Running
0
7
Mar 18 → Mar 18
Awaiting Parts
⏸ Paused
0
—
Mar 18 → Mar 27
Scheduled
▶ Running
7
14
Dispatch7.8d
Material Management0.2d
Holding25.0d (excluded)
Coordinators7.6d
Billing4.9d
✓ SLA Met
Dispatch
7.8 days
Over SLA
Material Management
0.2 days
Holding(excluded from total)
25.0 days
Coordinators
7.6 days
Over SLA
Billing
4.9 days
Over SLA
Created: Feb 2, 2026
Due: Jul 31, 2026
Completed: Mar 27, 2026 (126 days early)
📅
38.8 daysTotal Age
⏱️
25.0d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
18.3d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
9 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 193 days old
🚨
Primary Delay25.0 days stuck in "Ready for Release"
⏱️
Total Delay18.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
7.8d / 0.5d SLA
Ready for Release
25.0d
Scheduled
7.6d / 2.0d SLA
Awaiting Parts
0.2d / 3.0d SLA
Closed
2.5d / 1.0d SLA
Ready to Bill
4.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
03/18/2026 - ARuby - Received confirmation email from Audrey Harvey, Senior Site Manager Biomedical Engineering, audrey.harvey@trimedx.com. Dispatched FSE Michael Steencken to be onsite Friday, March 27th, 2026.
03/18/2026 - ARuby - called 443.875.7660 VM to Biomed Audrey Harvey LM for F/U. Sending email to Audrey.harvey@trimedx.com
🔧Work Performed
Template Name: FMI 36168 Code 1
Template Description: FMI 36168 Code 1
Problem Found: FMI 36168 - Potential FLEX-3S2P battery failures with certain CARESCAPE
B450, CARESCAPE ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors
and Portrait VSM (MVC101)
Action Taken: FMI 36168 completed. Battery was replaced with part number 2062895-
001 Rev T from FMI36168 kit. Faulty battery was destroyed. Communicated to the
customer to destroy all affected batteries including affected battery FRUs.
Verification Test: Verified that the replaced battery was affected. When battery was
replaced for a monitor, verified that there was no “Battery failure“, “Condition battery“
or “Replace battery“ message displayed in the message field on the monitor screen after
battery replacement. Equipment
🔍Technician Findings
complete
⚠️Problem Description
FMI 36168: Potential FLEX-3S2P battery failures with certain CARESCAPE B450, CARESCAPE ONE,
B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101)
Purpose: Replace and destroy/scrap affected batteries delivered with CARESCAPE B450, CARESCAPE
ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101)
monitors, and separate affected FRU batteries. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Work Order: WO-01341446
Account: GE Healthcare FMI
Customer Case Number: 1-556825064596
Location: ASCENSION SAINT AGNES HOSPITAL
Address: 900 S CATON AVE, BALTIMORE, MD 21229
Manufacturer: GE
Model #: CARESCAPE B450 Monitor
Serial #: SNT25139560SA
Contact Name: Audrey Harvey, Senior Site Man
JPG
SNT25139560SA_sn
Mar 27, 2026
JPG
SNT25139560SA_battery
Mar 27, 2026
Timeline
📋
Work Order Created Feb 2, 12:28 PM
Work Order:WO-01341446
Type:FCO
Priority:PC
⚠️8.0 business days
✅
Status: Ready for Release by Mandy NewmanFeb 11, 9:51 AM