Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01341447 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ASCENSION SAINT AGNES HOSPITAL — 900 S CATON AVE, BALTIMORE MD, 21229

Feb 2, 2026 → Mar 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 31, 2026
✓ SLA Met (87 biz days early)
Active: 13 biz days
Paused: 25 biz days
🕐 Clock stopped: Completed (Mar 27, 2026)
7d
▶ Clock Running
Status: Created
Feb 2 → Feb 11, 2026
7 business days (counted)
Running total: 7 of ? biz days used
⏸24d
⏸ Clock Paused
Status: Ready for Release
Feb 11 → Mar 18, 2026
24 business days (not counted)
▶ Clock Running
Status: Scheduled
Mar 18 → Mar 18, 2026
0 business days (counted)
Running total: 7 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Mar 18 → Mar 19, 2026
1 business day (not counted)
6d
▶ Clock Running
Status: Scheduled
Mar 19 → Mar 27, 2026
6 business days (counted)
Running total: 13 of ? biz days used
Created: Feb 2, 2026 Completed: Mar 27, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 11 Created ▶ Running 7 7
Feb 11 → Mar 18 Ready for Release ⏸ Paused 24 —
Mar 18 → Mar 18 Scheduled ▶ Running 0 7
Mar 18 → Mar 19 Awaiting Parts ⏸ Paused 1 —
Mar 19 → Mar 27 Scheduled ▶ Running 6 13
Dispatch 7.8d
Material Management 1.7d
Holding 25.0d (excluded)
Coordinators 7.1d
Billing 4.9d
✓ SLA Met
Dispatch
7.8 days
Over SLA
Material Management
1.7 days
Holding (excluded from total)
25.0 days
Coordinators
7.1 days
Over SLA
Billing
4.9 days
Over SLA
Created: Feb 2, 2026 Due: Jul 31, 2026 Completed: Mar 27, 2026 (126 days early)
📅
38.8 days Total Age
⏱️
25.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
17.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 193 days old
🚨
Primary Delay 25.0 days stuck in "Ready for Release"
⏱️
Total Delay 17.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
7.8d / 0.5d SLA
Ready for Release
25.0d
Scheduled
7.1d / 2.0d SLA
Awaiting Parts
1.7d / 3.0d SLA
Closed
2.5d / 1.0d SLA
Ready to Bill
4.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/18/2026 - ARuby - Received confirmation email from Audrey Harvey, Senior Site Manager Biomedical Engineering, audrey.harvey@trimedx.com. Dispatched FSE Michael Steencken to be onsite Friday, March 27th, 2026.


03/18/2026 - ARuby - called 443.875.7660 VM to Biomed Audrey Harvey LM for F/U. Sending email to Audrey.harvey@trimedx.com

🔧 Work Performed
Template Name: FMI 36168 Code 1 Template Description: FMI 36168 Code 1 Problem Found: FMI 36168 - Potential FLEX-3S2P battery failures with certain CARESCAPE B450, CARESCAPE ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101) Action Taken: FMI 36168 completed. Battery was replaced with part number 2062895- 001 Rev T from FMI36168 kit. Faulty battery was destroyed. Communicated to the customer to destroy all affected batteries including affected battery FRUs. Verification Test: Verified that the replaced battery was affected. When battery was replaced for a monitor, verified that there was no “Battery failure“, “Condition battery“ or “Replace battery“ message displayed in the message field on the monitor screen after battery replacement. Equipment
🔍 Technician Findings
complete
⚠️ Problem Description
FMI 36168: Potential FLEX-3S2P battery failures with certain CARESCAPE B450, CARESCAPE ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101) Purpose: Replace and destroy/scrap affected batteries delivered with CARESCAPE B450, CARESCAPE ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101) monitors, and separate affected FRU batteries. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
Patient Monitor
📞 Call Description
FMI 36168

Timeline

📋
Work Order Created Feb 2, 12:28 PM
Work Order: WO-01341447
Type: FCO
Priority: PC
⚠️ 8.0 business days
✅
Status: Ready for Release by Mandy Newman Feb 11, 9:51 AM
From: Entered
To: Ready for Release
Duration in Previous: 8d 21h
🚨 25.0 business days
🗓️
▶
3 Status: Scheduled Mar 18, 1:06 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Autumn Ruby
Technician: a0h5A00000GzKATQA3, Michael Steencken
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-03-27T12:00:00.000+0000
📦
▶
2 Parts Requested Mar 18, 2:06 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Autumn Ruby
From: Scheduled
To: Awaiting Parts
Duration in Previous: 1h 0m
🔩
▶
2 2x Parts Added Mar 19, 10:30 AM
2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by Sean Weaver
From: Awaiting Parts
To: Scheduled
Duration in Previous: 20h 23m
⚠️ 7.0 business days
⏱️
▶
2 Labor Added Mar 27, 3:42 PM
Labor Added → Status: Completed
✔️
Status: Completed by Michael Steencken
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 8d 5h, 0m
⏳ 3.0 business days
⏱️
Labor Added Mar 31, 12:17 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Mar 31, 12:41 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 20h
⚠️ 5.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Apr 6, 1:50 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 6d 1h
🧾
▶
2 Invoice Created Apr 6, 1:57 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 7m

Bottlenecks

Entered
Duration: 7.8 business days (threshold: 4.0 business hours)
Exceeded by 7.3 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Ready to Bill
Duration: 4.9 business days (threshold: 1.0 business days)
Exceeded by 3.9 business days

🔗 Related Artifacts

📦
Parts Order 00092792
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Michael Steencken
Scheduled
Mar 27, 8:00 AM
Created
Feb 2, 12:28 PM
Invoice #
SM-258480

Work Details (4)

Name Type Status Qty Amount Date
WL-03150929 Parts Open 1 $0.00 Mar 19, 10:30 AM
WL-03150930 Expenses Open 1 $0.00 Mar 19, 10:30 AM
WL-03163277 Labor Open 0.5 $50.00 Mar 27, 3:42 PM
WL-03166814 Labor Open 0.016666666666667 $38.00 Mar 31, 12:17 PM

Details