📍 ASCENSION ST JOHN MEDICAL CENTER — 1900 S WHEELING AVE, TULSA OK, 74104
Feb 2, 2026 → Present
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 5, 2027
69 biz days remaining
Active: 7 biz days
Paused: 175 biz days
▶ Clock Running
Status: Created
Feb 2 → Feb 11, 2026
7 business days (counted)
Running total: 7 of ? biz days used
⏸175d
⏸ Clock Paused
Status: Ready for Release
Feb 11 → Oct 22, 2026
175 business days (not counted)
Created: Feb 2, 2026Today
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 2 → Feb 11
Created
▶ Running
7
7
Feb 11 → Oct 22
Ready for Release
⏸ Paused
175
—
Dispatch7.8d
On Track
Dispatch
7.8 days
Over SLA
Created: Feb 2, 2026
Due: Feb 5, 2027 (106 days left)
📅
182.8 daysTotal Age
⏱️
7.8d in EnteredLongest Stage
🔄
1 transitionsStatus Changes
⚠️
7.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
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At Risk - Monitor Closely
Ready for Release • 261 days old
🚨
Primary Delay7.8 days stuck in "Entered"
⏱️
Total Delay7.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
7.8d / 0.5d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/01/2026 Rharris: Sent Device list and template email to Fady as this is Trimedx site and he asked me to forward him any Trimedx Sites we could not make contact with as he has a contact there.
10/01/2026 Rharris: called mail number as could not find a good contact of (918) 744-3131 xferd to BioMed, spoke to Amanda at the TriMedx Call center, explained we had already had a messge sent out prevously and had not heard back and asked if there was secondary way to make contact, she said she would sent out another message.
03/24/2026 MHamersley/RHarris - called 918-744-3131, xfer to Bio Med, spoke to James, Trimedx, he took msg and will have someone return call;
⚠️Problem Description
FMI 36168: Potential FLEX-3S2P battery failures with certain CARESCAPE B450, CARESCAPE ONE,
B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101)
Purpose: Replace and destroy/scrap affected batteries delivered with CARESCAPE B450, CARESCAPE
ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101)
monitors, and separate affected FRU batteries. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
Patient Monitor
📞Call Description
FMI 36168
Timeline
📋
Work Order Created Feb 2, 12:28 PM
Work Order:WO-01341479
Type:FCO
Priority:PC
⚠️8.0 business days
✅
Status: Ready for Release by Mandy NewmanFeb 11, 9:48 AM
From:Entered
To:Ready for Release
Duration in Previous:8d 21h
Bottlenecks
Entered
Duration: 7.8 business days (threshold: 4.0 business hours)