Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01341586 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ASCENSION ST VINCENTS SOUTHSIDE HOSPITAL — 4201 BELFORT RD, JACKSONVILLE FL, 32216

Feb 2, 2026 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 5, 2027
69 biz days remaining
Active: 134 biz days
Paused: 48 biz days
▶ Clock Running
Status: Created
Feb 2 → Feb 11, 2026
7 business days (counted)
Running total: 7 of ? biz days used
⏸48d
⏸ Clock Paused
Status: Ready for Release
Feb 11 → Apr 21, 2026
48 business days (not counted)
116d
▶ Clock Running
Status: Ready for Scheduling
Apr 21 → Oct 6, 2026
116 business days (counted)
Running total: 123 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Oct 6 → Oct 6, 2026
0 business days (not counted)
▶ Clock Running
Status: Scheduled
Oct 6 → Oct 20, 2026
9 business days (counted)
Running total: 132 of ? biz days used
▶ Clock Running
Status: Reschedule
Oct 20 → Oct 20, 2026
0 business days (counted)
Running total: 132 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 20 → Oct 22, 2026
2 business days (counted)
Running total: 134 of ? biz days used
Created: Feb 2, 2026 Today
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 11 Created ▶ Running 7 7
Feb 11 → Apr 21 Ready for Release ⏸ Paused 48 —
Apr 21 → Oct 6 Ready for Scheduling ▶ Running 116 123
Oct 6 → Oct 6 Awaiting Parts ⏸ Paused 0 —
Oct 6 → Oct 20 Scheduled ▶ Running 9 132
Oct 20 → Oct 20 Reschedule ▶ Running 0 132
Oct 20 → Oct 22 Scheduled ▶ Running 2 134
Dispatch 7.8d
Material Management 0.0d
Holding 49.0d (excluded)
Coordinators 126.4d
On Track
Dispatch
7.8 days
Over SLA
Material Management
0.0 days
Holding (excluded from total)
49.0 days
Coordinators
126.4 days
Over SLA
Created: Feb 2, 2026 Due: Feb 5, 2027 (106 days left)
📅
182.8 days Total Age
⏱️
116.6d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
130.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Scheduled • 261 days old
🚨
Primary Delay 116.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay 130.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
7.8d / 0.5d SLA
Ready for Release
49.0d
Ready for Scheduling
116.6d / 1.0d SLA
Awaiting Parts
0.0d / 3.0d SLA
Scheduled
9.7d / 2.0d SLA
Reschedule
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/06/2026 Tholmes - sent f/u email to Vance; Vance.Wurts@trimedx.com; to confirm 32101 and 36168 device shipping information. --- previous notes---- 08/27/2026 THolmes - sent f/u email to Vane to loop in FSE Konsta 08/27/2026 THolmes - Vance sent email conf devices were traded in by GE. 08/27/2026 THolmes - sent email to Vance Wurts, Vance.Wurts@trimedx.com; to reconfirm devices that had been disposed of. 04/21/2026 Tholmes - Per email from vance.wurts@trimedx.com devices are confirmd. 04/01/2026 ARoosa- Called 904-933-8346, Vance Wurts, Vance is our POC and asked me to send email with device list to vance.wurts@trimedx.com
⚠️ Problem Description
FMI 36168: Potential FLEX-3S2P battery failures with certain CARESCAPE B450, CARESCAPE ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101) Purpose: Replace and destroy/scrap affected batteries delivered with CARESCAPE B450, CARESCAPE ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101) monitors, and separate affected FRU batteries. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
Patient Monitor
📞 Call Description
FMI 36168

Timeline

📋
Work Order Created Feb 2, 12:28 PM
Work Order: WO-01341586
Type: FCO
Priority: PC
⚠️ 8.0 business days
✅
Status: Ready for Release by Mandy Newman Feb 11, 9:50 AM
From: Entered
To: Ready for Release
Duration in Previous: 8d 21h
🚨 49.0 business days
📅
Status: Ready for Scheduling by TaVon Holmes Apr 21, 3:01 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 69d 4h
🚨 117.0 business days
📦
▶
2 Parts Requested Oct 6, 1:52 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by TaVon Holmes
From: Ready for Scheduling
To: Awaiting Parts
Duration in Previous: 167d 22h
🗓️
▶
3 Status: Scheduled Oct 6, 2:04 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by TaVon Holmes
Technician: Konstantin Barskiy
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-10-12T12:00:00.000+0000
🔩
2x Parts Added Oct 6, 3:19 PM
Type: Parts, Expenses
Status: Open
Qty: 15
📅
Dispatch Scheduled by TaVon Holmes Oct 7, 9:23 AM
Scheduled For: 2026-10-12T13:00:00.000+0000
📅
Dispatch Scheduled by TaVon Holmes Oct 7, 9:28 AM
Scheduled For: 2026-10-13T13:00:00.000+0000
⚠️ 9.0 business days
🔄
▶
3 Status: Reschedule Oct 20, 4:01 PM
Status: Reschedule → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-10-26T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Reschedule
To: Scheduled
Duration in Previous: 1m

Bottlenecks

Entered
Duration: 7.8 business days (threshold: 4.0 business hours)
Exceeded by 7.3 business days
Ready for Scheduling
Duration: 116.6 business days (threshold: 1.0 business days)
Exceeded by 115.6 business days
Scheduled
Duration: 9.7 business days (threshold: 2.0 business days)
Exceeded by 7.7 business days

🔗 Related Artifacts

📦
Parts Order 00109444
Shipped

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
FCO
Branch
N/A
Technician
Konstantin Barskiy
Scheduled
Oct 26, 8:00 AM
Created
Feb 2, 12:28 PM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03415984 Parts Open 15 $0.00 Oct 6, 3:19 PM
WL-03415985 Expenses Open 1 $25.37 Oct 6, 3:19 PM

Details