Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01341646 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 DARTMOUTH HITCHCOCK CLINIC — 1 MEDICAL CENTER DR, LEBANON NH, 03756

Feb 2, 2026 → Present

🔴 Behind

PC

SLA Clock

Per client agreement · Target: Feb 5, 2027

69 biz days remaining

Active: 7 biz days

Paused: 175 biz days

▶ Clock Running

Status: Created

Feb 2 → Feb 11, 2026

7 business days (counted)

Running total: 7 of ? biz days used

⏸175d

⏸ Clock Paused

Status: Ready for Release

Feb 11 → Oct 22, 2026

175 business days (not counted)

Created: Feb 2, 2026 Today

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
Feb 2 → Feb 11	Created	▶ Running	7	7
Feb 11 → Oct 22	Ready for Release	⏸ Paused	175	—

Dispatch 7.8d

On Track

Dispatch
7.8 days
Over SLA

Created: Feb 2, 2026 Due: Feb 5, 2027 (106 days left)

📅

182.8 days Total Age

⏱️

7.8d in Entered Longest Stage

🔄

1 transitions Status Changes

⚠️

7.3d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

0 lines Work Details

AI Analysis

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At Risk - Monitor Closely

Ready for Release • 261 days old

🚨

Primary Delay 7.8 days stuck in "Entered"

⏱️

Total Delay 7.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

7.8d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

                        10/20/2026 Mklose- called (802) 359-2803, AI assistant adv no one is available to take call. lvm ..
10/20/2026 Mklose- called (603) 650-7104 VM for Paul, LVM sent follow up email ....
10/12/2026: ARoosa-Called (603) 650-7104 Paul Johnson, VM/LM.... 10/05/2026: ARoosa- Sent email to john.l.correira@hitchcock.org & paul.h.johnson@hitchcock.org to see if they can verify SN's for 36168 and also to see if they have received the prior emails sent about FMI32101..... 10/01/2026: ARoosa- Sent fu email to paul.h.johnson@hitchcock.org.... 09/30/2026: ARoosa-Called (603) 650-7104, Paul Johnson, VM/LM.... 09/15/2026: ARoosa- Called (603) 650-7104, Paul "Pop" Johnson, VM/LM... 09/01/2026: ARoosa- Called 603-650-5000 xfer to biomed, gives options to press 1, 2 or 3 and I pressed 3 for assistance for any non urgent matter and the line gave me a busy signal. found an email for prior contact Paul "Pop" Johnson, sent email to paul.h.johnson@hitchcock.org                    

⚠️ Problem Description

                        FMI 36168: Potential FLEX-3S2P battery failures with certain CARESCAPE B450, CARESCAPE ONE, 
B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101)
Purpose: Replace and destroy/scrap affected batteries delivered with CARESCAPE B450, CARESCAPE 
ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101)
monitors, and separate affected FRU batteries. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.                    

📄 Description

                        Patient Monitor                    

📞 Call Description

                        FMI 36168                    

Timeline

📋

Work Order Created Feb 2, 12:28 PM

Work Order: WO-01341646

Type: FCO

Priority: PC

⚠️ 8.0 business days

✅

Status: Ready for Release by Mandy Newman Feb 11, 9:52 AM

From: Entered

To: Ready for Release

Duration in Previous: 8d 21h

Bottlenecks

Entered

Duration: 7.8 business days (threshold: 4.0 business hours)

Exceeded by 7.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Ready for Release

Priority

PC

Type

FCO

Branch

N/A

Technician

Unassigned

Scheduled

N/A

Created

Feb 2, 12:28 PM

Invoice #

N/A