Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01341667 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BACKUS HOSPITAL WAREHOUSE — 11 MURPHY RD, FRANKLIN CT, 06254

Feb 2, 2026 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 5, 2027
69 biz days remaining
Active: 10 biz days
Paused: 172 biz days
▶ Clock Running
Status: Created
Feb 2 → Feb 11, 2026
7 business days (counted)
Running total: 7 of ? biz days used
⏸172d
⏸ Clock Paused
Status: Ready for Release
Feb 11 → Oct 19, 2026
172 business days (not counted)
▶ Clock Running
Status: Scheduled
Oct 19 → Oct 22, 2026
3 business days (counted)
Running total: 10 of ? biz days used
Created: Feb 2, 2026 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 11 Created ▶ Running 7 7
Feb 11 → Oct 19 Ready for Release ⏸ Paused 172 —
Oct 19 → Oct 22 Scheduled ▶ Running 3 10
Dispatch 7.8d
Holding 173.0d (excluded)
On Track
Dispatch
7.8 days
Over SLA
Holding (excluded from total)
173.0 days
Created: Feb 2, 2026 Due: Feb 5, 2027 (106 days left)
📅
182.8 days Total Age
⏱️
173.0d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
⚠️
7.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
At Risk - Monitor Closely
Scheduled • 261 days old
🚨
Primary Delay 173.0 days stuck in "Ready for Release"
⏱️
Total Delay 7.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
7.8d / 0.5d SLA
Ready for Release
173.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/07/2026 MKlose-rcvd email from POC adv ship parts to location and wll do in house. looped in Fady .... 10/07/2026: ARoosa-Called 860-889-8331 xfer to biomed, line rang over and over so I disconnected. Called back attempting to reach operator to xfer to biomed instaed of automated xfer, line continuously rang as well until I disconnected. Found number for Ray Desocio, Called (860) 250-5649 to speak to Ray, spoke to Ray he said I would need David Doyle who handles the Carescape Monitors for Biomed gave me email to send info to at david.doyle@hhchealth.org, (860) 221-4709
⚠️ Problem Description
FMI 36168: Potential FLEX-3S2P battery failures with certain CARESCAPE B450, CARESCAPE ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101) Purpose: Replace and destroy/scrap affected batteries delivered with CARESCAPE B450, CARESCAPE ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101) monitors, and separate affected FRU batteries. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
Patient Monitor
📞 Call Description
FMI 36168

Timeline

📋
Work Order Created Feb 2, 12:28 PM
Work Order: WO-01341667
Type: FCO
Priority: PC
⚠️ 8.0 business days
✅
Status: Ready for Release by Mandy Newman Feb 11, 9:51 AM
From: Entered
To: Ready for Release
Duration in Previous: 8d 21h
🚨 173.0 business days
👷
▶
3 Technician Assigned Oct 19, 12:57 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-10-20T12:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Release
To: Scheduled
Duration in Previous: 250d 2h

Bottlenecks

Entered
Duration: 7.8 business days (threshold: 4.0 business hours)
Exceeded by 7.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
FCO
Branch
N/A
Technician
April Nuovo
Scheduled
Oct 20, 8:00 AM
Created
Feb 2, 12:28 PM
Invoice #
N/A

Details