Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01341668 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BACKUS HOSPITAL WAREHOUSE — 11 MURPHY RD, FRANKLIN CT, 06254

Feb 2, 2026 → Oct 20, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 5, 2027
✓ SLA Met (72 biz days early)
Active: 8 biz days
Paused: 172 biz days
🕐 Clock stopped: Completed (Oct 20, 2026)
▶ Clock Running
Status: Created
Feb 2 → Feb 11, 2026
7 business days (counted)
Running total: 7 of ? biz days used
⏸172d
⏸ Clock Paused
Status: Ready for Release
Feb 11 → Oct 19, 2026
172 business days (not counted)
▶ Clock Running
Status: Scheduled
Oct 19 → Oct 20, 2026
1 business day (counted)
Running total: 8 of ? biz days used
Created: Feb 2, 2026 Completed: Oct 20, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 11 Created ▶ Running 7 7
Feb 11 → Oct 19 Ready for Release ⏸ Paused 172 —
Oct 19 → Oct 20 Scheduled ▶ Running 1 8
Dispatch 7.8d
Holding 173.0d (excluded)
Coordinators 1.9d
✓ SLA Met
Dispatch
7.8 days
Over SLA
Holding (excluded from total)
173.0 days
Coordinators
1.9 days
Created: Feb 2, 2026 Due: Feb 5, 2027 (106 days left)
📅
180.8 days Total Age
⏱️
173.0d in Ready for Release Longest Stage
🔄
4 transitions Status Changes
⚠️
8.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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At Risk - Monitor Closely
Ready to Bill • 261 days old
🚨
Primary Delay 173.0 days stuck in "Ready for Release"
⏱️
Total Delay 8.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
7.8d / 0.5d SLA
Ready for Release
173.0d
Scheduled
1.9d / 2.0d SLA
Closed
1.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/07/2026 MKlose-rcvd email from POC adv ship parts to location and wll do in house. looped in Fady .... 10/07/2026: ARoosa-Called 860-889-8331 xfer to biomed, line rang over and over so I disconnected. Called back attempting to reach operator to xfer to biomed instaed of automated xfer, line continuously rang as well until I disconnected. Found number for Ray Desocio, Called (860) 250-5649 to speak to Ray, spoke to Ray he said I would need David Doyle who handles the Carescape Monitors for Biomed gave me email to send info to at david.doyle@hhchealth.org, (860) 221-4709
🔧 Work Performed
Template Description: FMI 36168 Code 1 Problem Found: FMI 36168 - Potential FLEX-3S2P battery failures with certain CARESCAPE B450, CARESCAPE ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101) Action Taken: FMI 36168 completed. Battery was replaced with part number 2062895- 001 Rev T from FMI36168 kit. Faulty battery was destroyed. Communicated to the customer to destroy all affected batteries including affected battery FRUs. Verification Test: Verified that the replaced battery was affected. When battery was replaced for a monitor, verified that there was no “Battery failure“, “Condition battery“ or “Replace battery“ message displayed in the message field on the monitor screen after battery replacement. Equipment passed all required tests and has been returned to the customer fully functional.
🔍 Technician Findings
Template Description: FMI 36168 Code 1 Problem Found: FMI 36168 - Potential FLEX-3S2P battery failures with certain CARESCAPE B450, CARESCAPE ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101) Action Taken: FMI 36168 completed. Battery was replaced with part number 2062895- 001 Rev T from FMI36168 kit. Faulty battery was destroyed. Communicated to the customer to destroy all affected batteries including affected battery FRUs. Verification Test: Verified that the replaced battery was affected. When battery was replaced for a monitor, verified that there was no “Battery failure“, “Condition battery“ or “Replace battery“ message displayed in the message field on the monitor screen after battery replacement. Equipment passed all required tests and has been returned to the customer fully functional.
⚠️ Problem Description
FMI 36168: Potential FLEX-3S2P battery failures with certain CARESCAPE B450, CARESCAPE ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101) Purpose: Replace and destroy/scrap affected batteries delivered with CARESCAPE B450, CARESCAPE ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101) monitors, and separate affected FRU batteries. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
Patient Monitor
📞 Call Description
FMI 36168

Timeline

📋
Work Order Created Feb 2, 12:28 PM
Work Order: WO-01341668
Type: FCO
Priority: PC
⚠️ 8.0 business days
✅
Status: Ready for Release by Mandy Newman Feb 11, 9:51 AM
From: Entered
To: Ready for Release
Duration in Previous: 8d 21h
🚨 173.0 business days
👷
▶
3 Technician Assigned Oct 19, 12:57 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-10-20T12:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Release
To: Scheduled
Duration in Previous: 250d 2h
⏳ 2.0 business days
⏱️
2x Labor Added Oct 20, 2:14 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 98
⏱️
Labor Added Oct 20, 2:20 PM
Type: Labor
Status: Open
Qty: 1.5
✔️
Status: Completed by April Nuovo Oct 20, 2:33 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 1h, 0m
⏱️
▶
2 Labor Added Oct 21, 11:09 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 20h 36m

Bottlenecks

Entered
Duration: 7.8 business days (threshold: 4.0 business hours)
Exceeded by 7.3 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
April Nuovo
Scheduled
Oct 20, 8:00 AM
Created
Feb 2, 12:28 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03435857 Labor Open 0.5 $50.00 Oct 20, 2:14 PM
WL-03435858 Travel Open 98 $0.00 Oct 20, 2:14 PM
WL-03435876 Labor Open 1.5 $250.00 Oct 20, 2:20 PM
WL-03437438 Labor Open - $38.00 Oct 21, 11:09 AM

Details