Created: Feb 2, 2026
Due: Feb 5, 2027 (106 days left)
📅
175.0 daysTotal Age
⏱️
165.0d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
10.3d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Behind Schedule - Needs Attention
Ready to Bill • 261 days old
🚨
Primary Delay165.0 days stuck in "Ready for Release"
⏱️
Total Delay10.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
7.8d / 0.5d SLA
Ready for Release
165.0d
Scheduled
0.0d / 2.0d SLA
Awaiting Parts
1.5d / 3.0d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
2.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/09/2026 Rharris: Rcvd Call from John Wilson at (662) 772-2307 who received a call from Isaac while he was out of office and asked me to relay his number to Isaac to call him back as his phone did not save the number, let Isaac know this and that parts have arrived to site.
10/06/2026 Rharris: Rcvd call back form John who confirmed all devices but one that he believes just needs to be located. Ordering parts to site and scheduling FSE Isaac for Monday. 10/06/2026 Rharris: Called (662) 772-2307 left VM resending device list email to John.wilson@intelashealth.com 10/02/2026 Rharris: Called (662) 772-4000 tranfered to Biomed spoke to John who asked me to send him the Device list and he would turn it right back around to me confirmed the shipping address is same no FSE Cred he is POC. and his direct line 662-772-2307
🔧Work Performed
Template Description: FMI 36168 Code 1
Problem Found: FMI 36168 - Potential FLEX-3S2P battery failures with certain CARESCAPE
B450, CARESCAPE ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0
Patient Monitors
and Portrait VSM (MVC101)
Action Taken: FMI 36168 completed. Battery was replaced with part number 2062895-
001 Rev T from FMI36168 kit. Faulty battery was destroyed.
Communicated to the
customer to destroy all affected batteries including affected battery FRUs.
Verification Test: Verified that the replaced battery was affected.
When battery was
replaced for a monitor, verified that there was no “Battery failure“, “Condition battery“
or “Replace battery“ message displayed in the message field on the
monitor screen after
battery replacement. Equipment passed all required tests and has been returned to the
customer fully functional.
🔍Technician Findings
FMI 36168
⚠️Problem Description
FMI 36168: Potential FLEX-3S2P battery failures with certain CARESCAPE B450, CARESCAPE ONE,
B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101)
Purpose: Replace and destroy/scrap affected batteries delivered with CARESCAPE B450, CARESCAPE
ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101)
monitors, and separate affected FRU batteries. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
Patient Monitor
📞Call Description
FMI 36168
📋
Inbound from +16627722307
Completed Oct 9, 2026
10/09/2026 Rharris: Rcvd Call from John Wilson at (662) 772-2307 who received a call from Isaac while he was out of office and asked me to relay his number to Isaac to call him back as his phone did not save the number, let Isaac know this and that parts have arrived to site.
📋
Inbound from +16627722307
Completed Oct 6, 2026
10/06/2026 Rharris: Rcvd call back form John who confirmed all devices but one that he believes just needs to be located. Ordering parts to site and scheduling FSE Isaac for Monday.
📋
Outbound to +16627722307
Completed Oct 6, 2026
10/06/2026 Rharris: Called (662) 772-2307 left VM resending device list email to John.wilson@intelashealth.com
📧
Email: Field Action Notice - FMI 36168 - GE Healthcare - Carescape and Patient Monitors - BAPTIST MEMORIAL HOSPITAL DESOTO INC, SOUTHAVEN, MS
Completed Oct 2, 2026
To: John.wilson@intelashealth.com
CC: rhonda.harris@emsar.com; central.scheduling@emsar.com
BCC:
Attachment: FMI 36168-2_UMDC Customer Letter_English_US_FINAL.PDF, Vendor Letter for Customers 36168 EMSAR.pdf
Subject: Field Action Notice - FMI 36168 - GE Healthcare - Carescape and Patient Monitors - BAPTIST MEMORIAL HOSPITAL DESOTO INC, SOUTHAVEN, MS
Body:
Hi John,
Thank you for taking my call today. We will have an FSE in your area next week and I am hoping to get the below devices confirmed
📋
Outbound to +16627724000
Completed Oct 2, 2026
10/02/2026 Rharris: Called (662) 772-4000 tranfered to Biomed spoke to John who asked me to send him the Device list and he would turn it right back around to me confirmed the shipping address is same no FSE Cred he is POC. and his direct line 662-772-2307
Work Order: WO-01341821
Account: GE Healthcare FMI
Customer Case Number: 1-556825039696
Location: BAPTIST MEMORIAL HOSPITAL DESOTO INC
Address: 7601 SOUTHCREST PKWY, SOUTHAVEN, MS 38671
Manufacturer: GE
Model #: CARESCAPE B450 Monitor
Serial #: SNT25289523SA
Contact Name: John Wilson
Contact Phone:
JPEG
SNT25289523SA_SN
Oct 12, 2026
JPEG
SNT25289523SA_SN_Software_Update
Oct 12, 2026
Timeline
📋
Work Order Created Feb 2, 12:28 PM
Work Order:WO-01341821
Type:FCO
Priority:PC
⚠️8.0 business days
✅
Status: Ready for Release by Mandy NewmanFeb 11, 9:50 AM