Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01341859 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BAPTIST MEMORIAL HOSPITAL — 6019 WALNUT GROVE RD, MEMPHIS TN, 38120

Feb 2, 2026 → Present

🔴 Behind

PC

SLA Clock

Per client agreement · Target: Feb 5, 2027

69 biz days remaining

Active: 7 biz days

Paused: 175 biz days

▶ Clock Running

Status: Created

Feb 2 → Feb 11, 2026

7 business days (counted)

Running total: 7 of ? biz days used

⏸175d

⏸ Clock Paused

Status: Ready for Release

Feb 11 → Oct 22, 2026

175 business days (not counted)

Created: Feb 2, 2026 Today

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
Feb 2 → Feb 11	Created	▶ Running	7	7
Feb 11 → Oct 22	Ready for Release	⏸ Paused	175	—

Dispatch 7.8d

On Track

Dispatch
7.8 days
Over SLA

Created: Feb 2, 2026 Due: Feb 5, 2027 (106 days left)

📅

182.8 days Total Age

⏱️

7.8d in Entered Longest Stage

🔄

1 transitions Status Changes

⚠️

7.3d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

0 lines Work Details

AI Analysis

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At Risk - Monitor Closely

Ready for Release • 261 days old

🚨

Primary Delay 7.8 days stuck in "Entered"

⏱️

Total Delay 7.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

7.8d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/06/2026 YEspino Called 901-226-3772 to speak to Alvin Jeter to verify the device in question. Was able to speak to Alvin and he stated that the device is onsite but advised i needed to speak to Edward wright as he is the POC. Will send Edward an email and also inclued Alvin. Edward Wright 901-500-7723 Work Mobil/901-226-3770 Desk # Email: edward.wright@intelashealth.com. Alvin Jeter Email: alvin.jeter@intelashealth.com

10/06/2026 YEspino Called 901-484-0829 to speak to Scott Porter to verify the device in question. Was able to speak to Scott and he advised he covers Desoto and not our location but gave me a contact that may be able to assist me. Alvin Jeter 901-226-3772

10/06/2026 YEspino Called 901-268-6991 to speak to Joseph Golden to verify the devices in question. Was able to speak to Joseph and he advised i needed to call Scott Porter @ 901-484-0829 to be better assisted.

10/06/2026 YEspino Called 901-413-2981 to speak to Stephen Grooms to verify the devices in question. Was unable to speak to him or leave a message. The call was picked up and dropped.

⚠️ Problem Description

                        FMI 36168: Potential FLEX-3S2P battery failures with certain CARESCAPE B450, CARESCAPE ONE, 
B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101)
Purpose: Replace and destroy/scrap affected batteries delivered with CARESCAPE B450, CARESCAPE 
ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101)
monitors, and separate affected FRU batteries. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.                    

📄 Description

                        Patient Monitor                    

📞 Call Description

                        FMI 36168                    

Timeline

📋

Work Order Created Feb 2, 12:28 PM

Work Order: WO-01341859

Type: FCO

Priority: PC

⚠️ 8.0 business days

✅

Status: Ready for Release by Mandy Newman Feb 11, 9:50 AM

From: Entered

To: Ready for Release

Duration in Previous: 8d 21h

Bottlenecks

Entered

Duration: 7.8 business days (threshold: 4.0 business hours)

Exceeded by 7.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Ready for Release

Priority

PC

Type

FCO

Branch

N/A

Technician

Unassigned

Scheduled

N/A

Created

Feb 2, 12:28 PM

Invoice #

N/A