Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01341886 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BAYLOR ST LUKES MEDICAL CENTER — 6519 FANNIN ST, HOUSTON TX, 77030

Feb 2, 2026 → Present

🔴 Behind

PC

SLA Clock

Per client agreement · Target: Jul 31, 2026

0 biz days remaining

Active: 7 biz days

Paused: 128 biz days

▶ Clock Running

Status: Created

Feb 2 → Feb 11, 2026

7 business days (counted)

Running total: 7 of ? biz days used

⏸128d

⏸ Clock Paused

Status: Ready for Release

Feb 11 → Aug 15, 2026

128 business days (not counted)

Created: Feb 2, 2026 Today

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
Feb 2 → Feb 11	Created	▶ Running	7	7
Feb 11 → Aug 15	Ready for Release	⏸ Paused	128	—

Dispatch 7.8d

On Track

Dispatch
7.8 days
Over SLA

Created: Feb 2, 2026 Due: Jul 31, 2026 (15 days overdue)

📅

135.8 days Total Age

⏱️

7.8d in Entered Longest Stage

🔄

1 transitions Status Changes

⚠️

7.3d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

0 lines Work Details

AI Analysis

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At Risk - Monitor Closely

Ready for Release • 193 days old

🚨

Primary Delay 7.8 days stuck in "Entered"

⏱️

Total Delay 7.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

7.8d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/27/2026 YEspino Called 832-355-1000 to try and speak to Courtney over the previous email sent to verify the device in question. Asked to be transferred over to the biomed dept, but was advised they have gone home for the day. Was advised to call back.

04/23/2026 YEspino Called 832-355-1000 to verify the device in question. Asked to be transferred over to the biomed dept, Was able to speak to Natalie and she advised that the device is onsite but i needed to email Courtney Nanney @ courtney.nanney@commonspirt.org to be able to schedule this device out.

04/01/2026 YEspino Called 210-367-0590 to speak to Rodolfo Villarreal to verify the device in question. Was able to speak to him and he advised the device is on site but i needed to email phung Tran to be better assisted as he is the tech that handles that device. Email: phung.tran@commonspirit.org 

⚠️ Problem Description

                        FMI 36168: Potential FLEX-3S2P battery failures with certain CARESCAPE B450, CARESCAPE ONE, 
B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101)
Purpose: Replace and destroy/scrap affected batteries delivered with CARESCAPE B450, CARESCAPE 
ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101)
monitors, and separate affected FRU batteries. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.                    

📄 Description

                        Patient Monitor                    

📞 Call Description

                        FMI 36168                    

Timeline

📋

Work Order Created Feb 2, 12:28 PM

Work Order: WO-01341886

Type: FCO

Priority: PC

⚠️ 8.0 business days

✅

Status: Ready for Release by Mandy Newman Feb 11, 9:45 AM

From: Entered

To: Ready for Release

Duration in Previous: 8d 21h

Bottlenecks

Entered

Duration: 7.8 business days (threshold: 4.0 business hours)

Exceeded by 7.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Ready for Release

Priority

PC

Type

FCO

Branch

N/A

Technician

Unassigned

Scheduled

N/A

Created

Feb 2, 12:28 PM

Invoice #

N/A