📍 BAYLOR ST LUKES MEDICAL CENTER MCNAIR CAMPUS — 7200 CAMBRIDGE ST, HOUSTON TX, 77030
Feb 2, 2026 → Present
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 5, 2027
69 biz days remaining
Active: 7 biz days
Paused: 175 biz days
▶ Clock Running
Status: Created
Feb 2 → Feb 11, 2026
7 business days (counted)
Running total: 7 of ? biz days used
⏸175d
⏸ Clock Paused
Status: Ready for Release
Feb 11 → Oct 22, 2026
175 business days (not counted)
Created: Feb 2, 2026Today
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 2 → Feb 11
Created
▶ Running
7
7
Feb 11 → Oct 22
Ready for Release
⏸ Paused
175
—
Dispatch7.8d
On Track
Dispatch
7.8 days
Over SLA
Created: Feb 2, 2026
Due: Feb 5, 2027 (106 days left)
📅
182.8 daysTotal Age
⏱️
7.8d in EnteredLongest Stage
🔄
1 transitionsStatus Changes
⚠️
7.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
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At Risk - Monitor Closely
Ready for Release • 261 days old
🚨
Primary Delay7.8 days stuck in "Entered"
⏱️
Total Delay7.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
7.8d / 0.5d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/15/2026 Rharris: Called main# (713) 798-1000 unable to find a contact in system spoke to operator was put on hold for several mins and she came back and said she was told to direct me back to their website, while on the phone I looked for contact info to Biomed told her i was not able to lcoate it and she said she did not know where on site it was, I explained reason for the call and asked if I could leave a message and she said she could not take a message. Will try again another day and escalate if necessary.
⚠️Problem Description
FMI 36168: Potential FLEX-3S2P battery failures with certain CARESCAPE B450, CARESCAPE ONE,
B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101)
Purpose: Replace and destroy/scrap affected batteries delivered with CARESCAPE B450, CARESCAPE
ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101)
monitors, and separate affected FRU batteries. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
Patient Monitor
📞Call Description
FMI 36168
Timeline
📋
Work Order Created Feb 2, 12:28 PM
Work Order:WO-01341896
Type:FCO
Priority:PC
⚠️8.0 business days
✅
Status: Ready for Release by Mandy NewmanFeb 11, 9:45 AM
From:Entered
To:Ready for Release
Duration in Previous:8d 21h
Bottlenecks
Entered
Duration: 7.8 business days (threshold: 4.0 business hours)