Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01341932 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BETHESDA HOSPITAL EAST — 2815 S SEACREST BLVD, BOYNTON BEACH FL, 33435

Feb 2, 2026 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 5, 2027
69 biz days remaining
Active: 7 biz days
Paused: 175 biz days
▶ Clock Running
Status: Created
Feb 2 → Feb 11, 2026
7 business days (counted)
Running total: 7 of ? biz days used
⏸139d
⏸ Clock Paused
Status: Ready for Release
Feb 11 → Aug 31, 2026
139 business days (not counted)
⏸ Clock Paused
Status: Awaiting Parts
Aug 31 → Sep 1, 2026
1 business day (not counted)
⏸35d
⏸ Clock Paused
Status: Ready for Release
Sep 1 → Oct 22, 2026
35 business days (not counted)
Created: Feb 2, 2026 Today
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 11 Created ▶ Running 7 7
Feb 11 → Aug 31 Ready for Release ⏸ Paused 139 —
Aug 31 → Sep 1 Awaiting Parts ⏸ Paused 1 —
Sep 1 → Oct 22 Ready for Release ⏸ Paused 35 —
Dispatch 7.8d
Material Management 1.6d
Holding 140.0d (excluded)
On Track
Dispatch
7.8 days
Over SLA
Material Management
1.6 days
Holding (excluded from total)
140.0 days
Created: Feb 2, 2026 Due: Feb 5, 2027 (106 days left)
📅
182.8 days Total Age
⏱️
140.0d in Ready for Release Longest Stage
🔄
3 transitions Status Changes
⚠️
7.3d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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At Risk - Monitor Closely
Ready for Release • 261 days old
🚨
Primary Delay 140.0 days stuck in "Ready for Release"
⏱️
Total Delay 7.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
7.8d / 0.5d SLA
Ready for Release
140.0d
Awaiting Parts
1.6d / 3.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/05/2026 ALuman - called Mario Portilla 561-737-7733 ext 83095 to confirm they still have all units. Last confirmed in March to have all 8 units in the NICU. No answer, left VM 09/01/2026 THolmes - Placed back in ready for release. ------------------------------------ 03/31/2026 ALuman - sent follow up email to Mario Portilla MarioPo@baptisthealth.net 03/18/2026 ALuman - sent email to Mario Portilla MarioPo@baptisthealth.net to confirm and schedule devices
⚠️ Problem Description
FMI 36168: Potential FLEX-3S2P battery failures with certain CARESCAPE B450, CARESCAPE ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101) Purpose: Replace and destroy/scrap affected batteries delivered with CARESCAPE B450, CARESCAPE ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101) monitors, and separate affected FRU batteries. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
Patient Monitor
📞 Call Description
FMI 36168

Timeline

📋
Work Order Created Feb 2, 12:28 PM
Work Order: WO-01341932
Type: FCO
Priority: PC
⚠️ 8.0 business days
✅
Status: Ready for Release by Mandy Newman Feb 11, 9:47 AM
From: Entered
To: Ready for Release
Duration in Previous: 8d 21h
🚨 140.0 business days
📦
▶
2 Parts Requested Aug 31, 3:32 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by TaVon Holmes
From: Ready for Release
To: Awaiting Parts
Duration in Previous: 201d 4h
✅
Status: Ready for Release by TaVon Holmes Sep 1, 1:58 PM
From: Awaiting Parts
To: Ready for Release
Duration in Previous: 22h 25m

Bottlenecks

Entered
Duration: 7.8 business days (threshold: 4.0 business hours)
Exceeded by 7.3 business days

🔗 Related Artifacts

📦
Parts Order 00104782
Canceled

ℹ️ Work Order Details

Status
Ready for Release
Priority
PC
Type
FCO
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Feb 2, 12:28 PM
Invoice #
N/A

Details