📍 BOSTON UNIVERSITY MEDICAL CAMPUS — 750 ALBANY ST, BOSTON MA, 02118
Feb 2, 2026 → Present
⛔ Blocked
PC
SLA Clock
Per client agreement · Target: Feb 5, 2027
69 biz days remaining
Active: 15 biz days
Paused: 167 biz days
▶ Clock Running
Status: Created
Feb 2 → Feb 11, 2026
7 business days (counted)
Running total: 7 of ? biz days used
⏸166d
⏸ Clock Paused
Status: Ready for Release
Feb 11 → Oct 8, 2026
166 business days (not counted)
⏸ Clock Paused
Status: Awaiting Parts
Oct 8 → Oct 9, 2026
1 business day (not counted)
▶ Clock Running
Status: Ready for Scheduling
Oct 9 → Oct 20, 2026
6 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: On Hold
Oct 20 → Oct 22, 2026
2 business days (counted)
Running total: 15 of ? biz days used
Created: Feb 2, 2026Today
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 2 → Feb 11
Created
▶ Running
7
7
Feb 11 → Oct 8
Ready for Release
⏸ Paused
166
—
Oct 8 → Oct 9
Awaiting Parts
⏸ Paused
1
—
Oct 9 → Oct 20
Ready for Scheduling
▶ Running
6
13
Oct 20 → Oct 22
On Hold
▶ Running
2
15
Dispatch7.8d
Material Management1.4d
Holding167.0d (excluded)
Coordinators7.0d
On Track
Dispatch
7.8 days
Over SLA
Material Management
1.4 days
Holding(excluded from total)
167.0 days
Coordinators
7.0 days
Over SLA
Created: Feb 2, 2026
Due: Feb 5, 2027 (106 days left)
📅
182.8 daysTotal Age
⏱️
167.0d in Ready for ReleaseLongest Stage
🔄
4 transitionsStatus Changes
⚠️
13.3d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
2 linesWork Details
AI Analysis
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Generating AI analysis...
Behind Schedule - Needs Attention
On Hold • 261 days old
🚨
Primary Delay167.0 days stuck in "Ready for Release"
⏱️
Total Delay13.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
7.8d / 0.5d SLA
Ready for Release
167.0d
Awaiting Parts
1.4d / 3.0d SLA
Ready for Scheduling
7.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/12/2026 MNewman - Customer advised, they will complete this recall. Fady advised we can get them the batteries
10/12/2026 MKlose- Fady emailed POC and adv would provide batteries to site. 09/02/2026 Mklose- sent email to POC adv FSE onsite Friday or next week. ... . .09/01/2026: ARoosa- Called 617-414-4692 spoke to Mike he had asked previously if they could be done in house I told him that they can do them however we still have to send an FSE out to make sure, he said ok and that he would reply to the email I sent him before at end of day today so he can verify SN's and confirm info... 08/20/2026: ARoosa- Sent fu email to Michael.derboghosian@bmc.org to see if will confirm SN's for location.. ....03/25/2026: ARoosa - Called 617-638-8000, xfer to biomed, Spoke to Michael Derboghosian, he asked me to send list of serial #'s to michael.derboghosian@bmc.org
⚠️Problem Description
FMI 36168: Potential FLEX-3S2P battery failures with certain CARESCAPE B450, CARESCAPE ONE,
B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101)
Purpose: Replace and destroy/scrap affected batteries delivered with CARESCAPE B450, CARESCAPE
ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101)
monitors, and separate affected FRU batteries. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
Patient Monitor
📞Call Description
FMI 36168
Timeline
📋
Work Order Created Feb 2, 12:28 PM
Work Order:WO-01341983
Type:FCO
Priority:PC
⚠️8.0 business days
✅
Status: Ready for Release by Mandy NewmanFeb 11, 9:51 AM
From:Entered
To:Ready for Release
Duration in Previous:8d 21h
🚨167.0 business days
📦
▶
2
Parts Requested Oct 8, 5:00 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Megan Klose
From:Ready for Release
To:Awaiting Parts
Duration in Previous:239d 6h
📅
Status: Ready for Scheduling by Chad BrandenburgOct 9, 10:53 AM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:17h 52m
🔩
2x Parts Added Oct 9, 11:41 AM
Type:Parts, Expenses
Status:Open
Qty:3, 1
⚠️7.0 business days
⏸️
Status: On Hold by Mandy NewmanOct 20, 9:34 AM
From:Ready for Scheduling
To:On Hold
Duration in Previous:10d 22h
Bottlenecks
Entered
Duration: 7.8 business days (threshold: 4.0 business hours)
Exceeded by 7.3 business days
Ready for Scheduling
Duration: 7.0 business days (threshold: 1.0 business days)