Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01341984 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BOSTON UNIVERSITY MEDICAL CAMPUS — 750 ALBANY ST, BOSTON MA, 02118

Feb 2, 2026 → Present

⛔ Blocked
PC
SLA Clock
Per client agreement · Target: Feb 5, 2027
69 biz days remaining
Active: 15 biz days
Paused: 167 biz days
▶ Clock Running
Status: Created
Feb 2 → Feb 11, 2026
7 business days (counted)
Running total: 7 of ? biz days used
⏸167d
⏸ Clock Paused
Status: Ready for Release
Feb 11 → Oct 12, 2026
167 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Oct 12 → Oct 20, 2026
6 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: On Hold
Oct 20 → Oct 22, 2026
2 business days (counted)
Running total: 15 of ? biz days used
Created: Feb 2, 2026 Today
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 11 Created ▶ Running 7 7
Feb 11 → Oct 12 Ready for Release ⏸ Paused 167 —
Oct 12 → Oct 20 Ready for Scheduling ▶ Running 6 13
Oct 20 → Oct 22 On Hold ▶ Running 2 15
Dispatch 7.8d
Holding 168.0d (excluded)
Coordinators 6.0d
On Track
Dispatch
7.8 days
Over SLA
Holding (excluded from total)
168.0 days
Coordinators
6.0 days
Over SLA
Created: Feb 2, 2026 Due: Feb 5, 2027 (106 days left)
📅
182.8 days Total Age
⏱️
168.0d in Ready for Release Longest Stage
🔄
3 transitions Status Changes
⚠️
12.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Behind Schedule - Needs Attention
On Hold • 261 days old
🚨
Primary Delay 168.0 days stuck in "Ready for Release"
⏱️
Total Delay 12.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
7.8d / 0.5d SLA
Ready for Release
168.0d
Ready for Scheduling
6.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/12/2026 MNewman - Customer advised, they will complete this recall. Fady advised we can get them the batteries 

10/12/2026 MKlose- Fady emailed POC and adv would provide batteries to site. 09/02/2026 Mklose- sent email to POC adv FSE onsite Friday or next week. ... . .09/01/2026: ARoosa- Called 617-414-4692 spoke to Mike he had asked previously if they could be done in house I told him that they can do them however we still have to send an FSE out to make sure, he said ok and that he would reply to the email I sent him before at end of day today so he can verify SN's and confirm info... 08/20/2026: ARoosa- Sent fu email to Michael.derboghosian@bmc.org to see if will confirm SN's for location.. ....03/25/2026: ARoosa - Called 617-638-8000, xfer to biomed, Spoke to Michael Derboghosian, he asked me to send list of serial #'s to michael.derboghosian@bmc.org

⚠️ Problem Description
FMI 36168: Potential FLEX-3S2P battery failures with certain CARESCAPE B450, CARESCAPE ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101) Purpose: Replace and destroy/scrap affected batteries delivered with CARESCAPE B450, CARESCAPE ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101) monitors, and separate affected FRU batteries. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
Patient Monitor
📞 Call Description
FMI 36168

Timeline

📋
Work Order Created Feb 2, 12:28 PM
Work Order: WO-01341984
Type: FCO
Priority: PC
⚠️ 8.0 business days
✅
Status: Ready for Release by Mandy Newman Feb 11, 9:51 AM
From: Entered
To: Ready for Release
Duration in Previous: 8d 21h
🚨 168.0 business days
📅
Status: Ready for Scheduling by Megan Klose Oct 12, 1:38 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 243d 2h
⚠️ 6.0 business days
⏸️
Status: On Hold by Mandy Newman Oct 20, 9:35 AM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 7d 19h

Bottlenecks

Entered
Duration: 7.8 business days (threshold: 4.0 business hours)
Exceeded by 7.3 business days
Ready for Scheduling
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
On Hold
Priority
PC
Type
FCO
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Feb 2, 12:28 PM
Invoice #
N/A

Details