Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01342113 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BRIGHAM & WOMENS FAULKNER HOSPITAL RECEIVING DOCK — 30 WHITCOMB AVE, JAMAICA PLAIN MA, 02130

Feb 2, 2026 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 5, 2027
69 biz days remaining
Active: 11 biz days
Paused: 171 biz days
▶ Clock Running
Status: Created
Feb 2 → Feb 11, 2026
7 business days (counted)
Running total: 7 of ? biz days used
⏸171d
⏸ Clock Paused
Status: Ready for Release
Feb 11 → Oct 16, 2026
171 business days (not counted)
⏸ Clock Paused
Status: Awaiting Parts
Oct 16 → Oct 16, 2026
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Oct 16 → Oct 22, 2026
4 business days (counted)
Running total: 11 of ? biz days used
Created: Feb 2, 2026 Today
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 11 Created ▶ Running 7 7
Feb 11 → Oct 16 Ready for Release ⏸ Paused 171 —
Oct 16 → Oct 16 Awaiting Parts ⏸ Paused 0 —
Oct 16 → Oct 22 Ready for Scheduling ▶ Running 4 11
Dispatch 7.8d
Material Management 0.5d
Holding 172.0d (excluded)
On Track
Dispatch
7.8 days
Over SLA
Material Management
0.5 days
Holding (excluded from total)
172.0 days
Created: Feb 2, 2026 Due: Feb 5, 2027 (106 days left)
📅
183.2 days Total Age
⏱️
172.0d in Ready for Release Longest Stage
🔄
3 transitions Status Changes
⚠️
7.3d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details

AI Analysis

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At Risk - Monitor Closely
Ready for Scheduling • 262 days old
🚨
Primary Delay 172.0 days stuck in "Ready for Release"
⏱️
Total Delay 7.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
7.8d / 0.5d SLA
Ready for Release
172.0d
Awaiting Parts
0.5d / 3.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/22/2026 Mklose- POC confirms FSE's begin remediating devices @ Brigham & Woman's Faulkner - October 26th and @Mass Gen- November 2nd. Sent email for remaining locations devices. ..... 09/28/2026 MKlose- sent email to POC with device list, adv can start week of oct 5th ... 03/30/2026 mklose called 774-762-3748 for Anthony. he know longer works here, is sending list of who to contact. acormier5@bwh.harvard.edu hjones@bwh.harvard.edu 03/30/2026 mklose called 617-732-5500 xfer to biomed, automated loop 03/30/2026 mklose called 617-983-7546 for Hannah Jones. VM sending email hjones@bwh.harvard.edu>
⚠️ Problem Description
FMI 36168: Potential FLEX-3S2P battery failures with certain CARESCAPE B450, CARESCAPE ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101) Purpose: Replace and destroy/scrap affected batteries delivered with CARESCAPE B450, CARESCAPE ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101) monitors, and separate affected FRU batteries. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
Patient Monitor
📞 Call Description
FMI 36168

Timeline

📋
Work Order Created Feb 2, 12:28 PM
Work Order: WO-01342113
Type: FCO
Priority: PC
⚠️ 8.0 business days
✅
Status: Ready for Release by Mandy Newman Feb 11, 9:51 AM
From: Entered
To: Ready for Release
Duration in Previous: 8d 21h
🚨 171.9 business days
📦
▶
2 Parts Requested Oct 16, 8:30 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Megan Klose
From: Ready for Release
To: Awaiting Parts
Duration in Previous: 246d 21h
📅
Status: Ready for Scheduling by Chad Brandenburg Oct 16, 12:10 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 3h 39m
🔩
2x Parts Added Oct 16, 12:58 PM
Type: Parts, Expenses
Status: Open
Qty: 100

Bottlenecks

Entered
Duration: 7.8 business days (threshold: 4.0 business hours)
Exceeded by 7.3 business days

🔗 Related Artifacts

📦
Parts Order 00110201
Shipped

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PC
Type
FCO
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Feb 2, 12:28 PM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03431496 Parts Open 100 $0.00 Oct 16, 12:58 PM
WL-03431497 Expenses Open 1 $162.04 Oct 16, 12:58 PM

Details