Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01342291 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 Broward Health Coral Springs — 3000 CORAL HILLS DR, CORAL SPRINGS FL, 33065

Feb 2, 2026 → Present

⛔ Blocked
PC
SLA Clock
Per client agreement · Target: Feb 5, 2027
69 biz days remaining
Active: 17 biz days
Paused: 165 biz days
▶ Clock Running
Status: Created
Feb 2 → Feb 11, 2026
7 business days (counted)
Running total: 7 of ? biz days used
⏸165d
⏸ Clock Paused
Status: Ready for Release
Feb 11 → Oct 7, 2026
165 business days (not counted)
▶ Clock Running
Status: Scheduled
Oct 7 → Oct 19, 2026
7 business days (counted)
Running total: 14 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Oct 19 → Oct 19, 2026
0 business days (not counted)
▶ Clock Running
Status: Reschedule
Oct 19 → Oct 22, 2026
3 business days (counted)
Running total: 17 of ? biz days used
Created: Feb 2, 2026 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 11 Created ▶ Running 7 7
Feb 11 → Oct 7 Ready for Release ⏸ Paused 165 —
Oct 7 → Oct 19 Scheduled ▶ Running 7 14
Oct 19 → Oct 19 Awaiting Parts ⏸ Paused 0 —
Oct 19 → Oct 22 Reschedule ▶ Running 3 17
Dispatch 7.8d
Material Management 0.1d
Holding 166.0d (excluded)
Coordinators 8.0d
On Track
Dispatch
7.8 days
Over SLA
Material Management
0.1 days
Holding (excluded from total)
166.0 days
Coordinators
8.0 days
Over SLA
Created: Feb 2, 2026 Due: Feb 5, 2027 (106 days left)
📅
182.8 days Total Age
⏱️
166.0d in Ready for Release Longest Stage
🔄
4 transitions Status Changes
⚠️
13.3d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Reschedule • 262 days old
🚨
Primary Delay 166.0 days stuck in "Ready for Release"
⏱️
Total Delay 13.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
7.8d / 0.5d SLA
Ready for Release
166.0d
Scheduled
8.0d / 2.0d SLA
Awaiting Parts
0.1d / 3.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/07/2026 THolmes - called (954) 344-4097; johnathan was unavailable. Bio med was able to confirm Shipping information for parts. ATTN: Bio Med Johnathan Figueroa Broward Health Coral Springs 3000 CORAL HILLS DR CORAL SPRINGS, FL 33065 10/07/2026 ALuman - per email from Johnathan, all units confirmed onsite. Ship parts ATTN: Biomed. No credentialing. Handed off to Regional Planner for scheduling 09/23/2026 ALuman - received a call Johnathan and he re confirmed email address for me j3figueroa@browardhealth.org 09/22/2026 ALuman - called (954) 344-4097 to speak with Johnathan. He is on the floor and not able to take a call at this time. left message with reception for a call back,. sent follow up email to j3figueroa@browardhealth.com 10/07/2026 THolmes - sent email to ask POC Jonathan to confirm shipping details... 09/14/2026 ALuman - called (954) 344-4097.Spoke with Johnathan in Biomed. Ship parts ATTN Biomed/ Johnathan. No credentialing. Sent email to j3figueroa@browardhealth.com to confirm devices 08/26/2026 ALuman - sent follow up email to Tavina cholder@browardhealth.org and JD jdrodriguez@browardhealth.org.. 08/06/2026 Tholmes - Called (954) 344-4097 ; Tavina stated the manager is out until the 18th. Conf location. Asked to fwd email to her for assistance. cholder@browardhealth.org . sent. ------------------------------------------------------ 07/29/2026 ALuman - called (954) 344-4097. Spoke to JD in Biomed. Asked me to send info to jdrodriguez@browardhealth.org
⚠️ Problem Description
FMI 36168: Potential FLEX-3S2P battery failures with certain CARESCAPE B450, CARESCAPE ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101) Purpose: Replace and destroy/scrap affected batteries delivered with CARESCAPE B450, CARESCAPE ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101) monitors, and separate affected FRU batteries. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
Patient Monitor
📞 Call Description
FMI 36168

Timeline

📋
Work Order Created Feb 2, 12:29 PM
Work Order: WO-01342291
Type: FCO
Priority: PC
⚠️ 8.0 business days
✅
Status: Ready for Release by Mandy Newman Feb 11, 9:47 AM
From: Entered
To: Ready for Release
Duration in Previous: 8d 21h
🚨 166.0 business days
📅
▶
3 Dispatch Scheduled Oct 7, 10:31 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by TaVon Holmes
Technician: Raymond Ebanks
🗓️
Status: Scheduled by TaVon Holmes
From: Ready for Release
To: Scheduled
Duration in Previous: 237d 23h
⚠️ 8.0 business days
📦
▶
2 Parts Requested Oct 19, 10:56 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by TaVon Holmes
From: Scheduled
To: Awaiting Parts
Duration in Previous: 12d 0h
🔩
▶
2 2x Parts Added Oct 19, 11:43 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From: Awaiting Parts
To: Reschedule
Duration in Previous: 46m

Bottlenecks

Entered
Duration: 7.8 business days (threshold: 4.0 business hours)
Exceeded by 7.3 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days

🔗 Related Artifacts

📦
Parts Order 00110284
Shipped

ℹ️ Work Order Details

Status
Reschedule
Priority
PC
Type
FCO
Branch
N/A
Technician
Raymond Ebanks
Scheduled
N/A
Created
Feb 2, 12:29 PM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03433866 Parts Open 1 $0.00 Oct 19, 11:43 AM
WL-03433867 Expenses Open 1 $15.07 Oct 19, 11:43 AM

Details