Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01342304 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BUTLER MEMORIAL HOSPITAL — 1 HOSPITAL WAY, BUTLER PA, 16001

Feb 2, 2026 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 5, 2027
69 biz days remaining
Active: 161 biz days
Paused: 21 biz days
▶ Clock Running
Status: Created
Feb 2 → Feb 11, 2026
7 business days (counted)
Running total: 7 of ? biz days used
⏸21d
⏸ Clock Paused
Status: Ready for Release
Feb 11 → Mar 13, 2026
21 business days (not counted)
154d
▶ Clock Running
Status: Ready for Scheduling
Mar 13 → Oct 22, 2026
154 business days (counted)
Running total: 161 of ? biz days used
Created: Feb 2, 2026 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 11 Created ▶ Running 7 7
Feb 11 → Mar 13 Ready for Release ⏸ Paused 21 —
Mar 13 → Oct 22 Ready for Scheduling ▶ Running 154 161
Dispatch 7.8d
Holding 22.0d (excluded)
On Track
Dispatch
7.8 days
Over SLA
Holding (excluded from total)
22.0 days
Created: Feb 2, 2026 Due: Feb 5, 2027 (106 days left)
📅
182.8 days Total Age
⏱️
22.0d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
⚠️
7.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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At Risk - Monitor Closely
Ready for Scheduling • 262 days old
🚨
Primary Delay 22.0 days stuck in "Ready for Release"
⏱️
Total Delay 7.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
7.8d / 0.5d SLA
Ready for Release
22.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/19/2026 RArnold - Called 724-321-2357 for Jeff. Left a message. Sending email. 

10/06/2026 ARuby - Called 724.284.4246 Brian gave me Jeff's number 724-321-2357 Called 724-321-2357 Rang and disconnected. Sent email to Jeff.Herschell@independence.health

10/06/2026 ARuby - Rcvd email from Ian advising he is no longer working at Butler Memorial Hospital as of 10/2. He advised to please call the department directly @ 724.284.4246 or email our Director Jeff Herschel <Jeff.Herschell@independence.health>.

10/05/2026 ARuby - Sent email to Ian.Davis@independence.health asking if these devices are still available onsite.

03/13/2026: ARoosa - Called 724-283-6666, xfer to biomed. Spoke to Ian and he confirmed all 5 devices during call. Please schedule M-F 7-3:30 enter at Tower entrance so FSE can obtain the proper badge. Sending email to Ian.Davis@independence.health for him to have paper trail.

⚠️ Problem Description
FMI 36168: Potential FLEX-3S2P battery failures with certain CARESCAPE B450, CARESCAPE ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101) Purpose: Replace and destroy/scrap affected batteries delivered with CARESCAPE B450, CARESCAPE ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101) monitors, and separate affected FRU batteries. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
Patient Monitor
📞 Call Description
FMI 36168

Timeline

📋
Work Order Created Feb 2, 12:29 PM
Work Order: WO-01342304
Type: FCO
Priority: PC
⚠️ 8.0 business days
✅
Status: Ready for Release by Mandy Newman Feb 11, 9:51 AM
From: Entered
To: Ready for Release
Duration in Previous: 8d 21h
🚨 22.0 business days
📅
Status: Ready for Scheduling by Angela Roosa Mar 13, 11:20 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 30d 0h

Bottlenecks

Entered
Duration: 7.8 business days (threshold: 4.0 business hours)
Exceeded by 7.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PC
Type
FCO
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Feb 2, 12:29 PM
Invoice #
N/A

Details