Created: Feb 2, 2026
Due: Jul 31, 2026 (15 days overdue)
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135.8 daysTotal Age
⏱️
7.8d in EnteredLongest Stage
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1 transitionsStatus Changes
⚠️
7.3d overTotal Delay
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0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
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At Risk - Monitor Closely
Ready for Release • 193 days old
🚨
Primary Delay7.8 days stuck in "Entered"
⏱️
Total Delay7.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
7.8d / 0.5d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
03/10/2026 SRobinson- Called John Lacoy, 4344733261. Went to VM, but was unable to LM due to mailbox being full. Called Corey Briggs, 5406130335. It went to VM, LM. Also going to send email to corey.briggs@gehealthcare.com to try to confirm and schedule for next week.
⚠️Problem Description
FMI 36168: Potential FLEX-3S2P battery failures with certain CARESCAPE B450, CARESCAPE ONE,
B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101)
Purpose: Replace and destroy/scrap affected batteries delivered with CARESCAPE B450, CARESCAPE
ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101)
monitors, and separate affected FRU batteries. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
Patient Monitor
📞Call Description
FMI 36168
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Carescape and Patient Monitors - CARILION MATERIALS MANAGEMENT, ROANOKE, VA
Completed Mar 10, 2026
To: corey.briggs@gehealthcare.com
CC: central.scheduling@emsar.com; shelby.robinson@emsar.com
BCC: shelby.robinson@emsar.com
Attachment: FMI 36168-2_UMDC Customer Letter_English_US_FINAL.PDF, Vendor Letter for Customers 36168 EMSAR.pdf, CARILION MATERIALS MANAGEMENT - FMI 36168.xlsx
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Carescape and Patient Monitors - CARILION MATERIALS MANAGEMENT, ROANOKE, VA
Body:
Hi Corey,
I just called and left you a voicemail, but I thought I would
📋
Outbound to +15406130335
Completed Mar 10, 2026
03/10/2026 SRobinson- Called John Lacoy, 4344733261. Went to VM, but was unable to LM due to mailbox being full. Called Corey Briggs, 5406130335. It went to VM, LM. Also going to send email to corey.briggs@gehealthcare.com to try to confirm and schedule for next week.
📋
Outbound to +14344733261
Completed Mar 10, 2026
03/10/2026 SRobinson- Called John Lacoy, 4344733261. Went to VM, but was unable to LM due to mailbox being full.
📋
Outbound to +13107620277
Completed Mar 10, 2026
Disconnected number.
Timeline
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Work Order Created Feb 2, 12:29 PM
Work Order:WO-01342327
Type:FCO
Priority:PC
⚠️8.0 business days
✅
Status: Ready for Release by Mandy NewmanFeb 11, 9:52 AM
From:Entered
To:Ready for Release
Duration in Previous:8d 21h
Bottlenecks
Entered
Duration: 7.8 business days (threshold: 4.0 business hours)