Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01342482 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CARILION MATERIALS MANAGEMENT — 1915 PLANTATION RD NE, ROANOKE VA, 24012

Feb 2, 2026 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 5, 2027
69 biz days remaining
Active: 7 biz days
Paused: 175 biz days
▶ Clock Running
Status: Created
Feb 2 → Feb 11, 2026
7 business days (counted)
Running total: 7 of ? biz days used
⏸175d
⏸ Clock Paused
Status: Ready for Release
Feb 11 → Oct 22, 2026
175 business days (not counted)
Created: Feb 2, 2026 Today
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 11 Created ▶ Running 7 7
Feb 11 → Oct 22 Ready for Release ⏸ Paused 175 —
Dispatch 7.8d
On Track
Dispatch
7.8 days
Over SLA
Created: Feb 2, 2026 Due: Feb 5, 2027 (106 days left)
📅
182.8 days Total Age
⏱️
7.8d in Entered Longest Stage
🔄
1 transitions Status Changes
⚠️
7.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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At Risk - Monitor Closely
Ready for Release • 262 days old
🚨
Primary Delay 7.8 days stuck in "Entered"
⏱️
Total Delay 7.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
7.8d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/14/2026: ARoosa-Called 540-981-7000 xfer to biomed, goes to TSC group, was on hold for over 5 min. waiting to be answered by operator so I disconnected, sending email to althornhill@carilionclinic.org, tafoster@carilionclinic.org, & chjones@carilionclinic.org to see if any will confirm devices. 03/10/2026 SRobinson- Called John Lacoy, 4344733261. Went to VM, but was unable to LM due to mailbox being full. Called Corey Briggs, 5406130335. It went to VM, LM. Also going to send email to corey.briggs@gehealthcare.com to try to confirm and schedule for next week.
⚠️ Problem Description
FMI 36168: Potential FLEX-3S2P battery failures with certain CARESCAPE B450, CARESCAPE ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101) Purpose: Replace and destroy/scrap affected batteries delivered with CARESCAPE B450, CARESCAPE ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101) monitors, and separate affected FRU batteries. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
Patient Monitor
📞 Call Description
FMI 36168

Timeline

📋
Work Order Created Feb 2, 12:29 PM
Work Order: WO-01342482
Type: FCO
Priority: PC
⚠️ 8.0 business days
✅
Status: Ready for Release by Mandy Newman Feb 11, 9:52 AM
From: Entered
To: Ready for Release
Duration in Previous: 8d 21h

Bottlenecks

Entered
Duration: 7.8 business days (threshold: 4.0 business hours)
Exceeded by 7.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Release
Priority
PC
Type
FCO
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Feb 2, 12:29 PM
Invoice #
N/A

Details