Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01342571 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CHILDRENS HOSPITAL OF PITTSBURGH OF UPMC — 4401 PENN AVE, PITTSBURGH PA, 15224

Feb 2, 2026 → Mar 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 31, 2026
✓ SLA Met (93 biz days early)
Active: 9 biz days
Paused: 23 biz days
🕐 Clock stopped: Completed (Mar 19, 2026)
7d
▶ Clock Running
Status: Created
Feb 2 → Feb 11, 2026
7 business days (counted)
Running total: 7 of ? biz days used
⏸23d
⏸ Clock Paused
Status: Ready for Release
Feb 11 → Mar 17, 2026
23 business days (not counted)
▶ Clock Running
Status: Scheduled
Mar 17 → Mar 17, 2026
0 business days (counted)
Running total: 7 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Mar 17 → Mar 17, 2026
0 business days (not counted)
▶ Clock Running
Status: Scheduled
Mar 17 → Mar 19, 2026
2 business days (counted)
Running total: 9 of ? biz days used
Created: Feb 2, 2026 Completed: Mar 19, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 11 Created ▶ Running 7 7
Feb 11 → Mar 17 Ready for Release ⏸ Paused 23 —
Mar 17 → Mar 17 Scheduled ▶ Running 0 7
Mar 17 → Mar 17 Awaiting Parts ⏸ Paused 0 —
Mar 17 → Mar 19 Scheduled ▶ Running 2 9
Dispatch 7.8d
Material Management 0.4d
Holding 24.0d (excluded)
Coordinators 2.0d
Field Work 1.0d
Billing 9.0d
✓ SLA Met
Dispatch
7.8 days
Over SLA
Material Management
0.4 days
Holding (excluded from total)
24.0 days
Coordinators
2.0 days
Field Work
1.0 days
Billing
9.0 days
Over SLA
Created: Feb 2, 2026 Due: Jul 31, 2026 Completed: Mar 19, 2026 (134 days early)
📅
32.8 days Total Age
⏱️
24.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
18.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 194 days old
🚨
Primary Delay 24.0 days stuck in "Ready for Release"
⏱️
Total Delay 18.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
7.8d / 0.5d SLA
Ready for Release
24.0d
Scheduled
2.0d / 2.0d SLA
Awaiting Parts
0.4d / 3.0d SLA
Completed
1.0d / 1.0d SLA
Closed
4.4d / 1.0d SLA
Ready to Bill
9.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/17/2026 HWilliams -Replied to email and dispatched FanFan to be onsite to complete FMI 36168 on Friday 3/20/26.

Alan.Knupp@trimedx.com


03/17/2026: ARoosa - Sent reply email to. <Alan.Knupp@trimedx.com> thanking him for his reply and confirmation, I am looping in resource planner.

03/13/2026: ARoosa - Called 412-660-2915, VM/LM Alan Knupp, contact from prior WO's sending email to alan.knupp@trimedx.com.

🔧 Work Performed
Template Description: FMI 36168 Code 1 Problem Found: FMI 36168 - Potential FLEX-3S2P battery failures with certain CARESCAPE B450, CARESCAPE ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101) Action Taken: FMI 36168 completed. Battery was replaced with part number 2062895- 001 Rev T from FMI36168 kit. Faulty battery was destroyed. Communicated to the customer to destroy all affected batteries including affected battery FRUs. Verification Test: Verified that the replaced battery was affected. When battery was replaced for a monitor, verified that there was no “Battery failure“, “Condition battery“ or “Replace battery“ message displayed in the message field on the monitor screen after battery replacement. Equipment passed all required tests and has been returned to the customer fully functional
🔍 Technician Findings
N/A
⚠️ Problem Description
FMI 36168: Potential FLEX-3S2P battery failures with certain CARESCAPE B450, CARESCAPE ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101) Purpose: Replace and destroy/scrap affected batteries delivered with CARESCAPE B450, CARESCAPE ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101) monitors, and separate affected FRU batteries. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
Patient Monitor
📞 Call Description
FMI 36168

Timeline

📋
Work Order Created Feb 2, 12:29 PM
Work Order: WO-01342571
Type: FCO
Priority: PC
⚠️ 8.0 business days
✅
Status: Ready for Release by Mandy Newman Feb 11, 9:51 AM
From: Entered
To: Ready for Release
Duration in Previous: 8d 21h
🚨 24.0 business days
👷
▶
5 Technician Assigned Mar 17, 11:16 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Parts Requested → Status: Awaiting Parts
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-03-20T12:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Release
To: Scheduled
Duration in Previous: 34d 0h
📦
Parts Requested
Order: 00092601
Status: Closed
📦
Status: Awaiting Parts by Heather Williams
From: Scheduled
To: Awaiting Parts
Duration in Previous: 1m
🔩
▶
2 2x Parts Added Mar 17, 2:39 PM
2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by Melissa Barrett
From: Awaiting Parts
To: Scheduled
Duration in Previous: 3h 21m
📅
Dispatch Scheduled by Deon Malloy Mar 18, 11:25 AM
Scheduled For: 2026-03-18T12:00:00.000+0000
⏱️
▶
2 2x Labor Added Mar 18, 10:28 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Fanfan Siku
From: Scheduled
To: Completed
Duration in Previous: 1d 7h
🏁
Status: Closed by Fanfan Siku Mar 19, 5:10 PM
From: Completed
To: Closed
Duration in Previous: 18h 41m
⏳ 4.9 business days
⏱️
▶
2 Labor Added Mar 25, 11:17 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 5d 18h
⚠️ 9.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Apr 6, 1:50 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 12d 2h
🧾
▶
2 Invoice Created Apr 6, 1:57 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m

Bottlenecks

Entered
Duration: 7.8 business days (threshold: 4.0 business hours)
Exceeded by 7.3 business days
Closed
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days
Ready to Bill
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days

🔗 Related Artifacts

📦
Parts Order 00092601
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Fanfan Siku
Scheduled
Mar 18, 8:00 AM
Created
Feb 2, 12:29 PM
Invoice #
SM-258480

Work Details (5)

Name Type Status Qty Amount Date
WL-03147521 Parts Open 1 $0.00 Mar 17, 2:39 PM
WL-03147522 Expenses Open 1 $0.00 Mar 17, 2:39 PM
WL-03150501 Labor Open 1.25 $0.00 Mar 18, 10:28 PM
WL-03150502 Labor Open 0.75 $50.00 Mar 18, 10:28 PM
WL-03158493 Labor Open 0.016666666666667 $38.00 Mar 25, 11:17 AM

Details