Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01342595 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CLEVELAND CLINIC — 2035 E 86TH ST, CLEVELAND OH, 44106

Feb 2, 2026 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 5, 2027
69 biz days remaining
Active: 9 biz days
Paused: 173 biz days
▶ Clock Running
Status: Created
Feb 2 → Feb 11, 2026
7 business days (counted)
Running total: 7 of ? biz days used
⏸173d
⏸ Clock Paused
Status: Ready for Release
Feb 11 → Oct 20, 2026
173 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Oct 20 → Oct 20, 2026
0 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 20 → Oct 20, 2026
0 business days (counted)
Running total: 7 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Oct 20 → Oct 20, 2026
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Oct 20 → Oct 22, 2026
2 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 22 → Oct 22, 2026
0 business days (counted)
Running total: 9 of ? biz days used
Created: Feb 2, 2026 Today
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 11 Created ▶ Running 7 7
Feb 11 → Oct 20 Ready for Release ⏸ Paused 173 —
Oct 20 → Oct 20 Ready for Scheduling ▶ Running 0 7
Oct 20 → Oct 20 Scheduled ▶ Running 0 7
Oct 20 → Oct 20 Awaiting Parts ⏸ Paused 0 —
Oct 20 → Oct 22 Ready for Scheduling ▶ Running 2 9
Oct 22 → Oct 22 Scheduled ▶ Running 0 9
Dispatch 7.8d
Material Management 0.1d
Holding 174.0d (excluded)
Coordinators 2.7d
On Track
Dispatch
7.8 days
Over SLA
Material Management
0.1 days
Holding (excluded from total)
174.0 days
Coordinators
2.7 days
Over SLA
Created: Feb 2, 2026 Due: Feb 5, 2027 (106 days left)
📅
182.8 days Total Age
⏱️
174.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
9.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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At Risk - Monitor Closely
Scheduled • 262 days old
🚨
Primary Delay 174.0 days stuck in "Ready for Release"
⏱️
Total Delay 9.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
7.8d / 0.5d SLA
Ready for Release
174.0d
Ready for Scheduling
2.7d / 1.0d SLA
Scheduled
0.0d / 2.0d SLA
Awaiting Parts
0.1d / 3.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/20/2026 RArnold - Inbound call from Bill (216) 316-6405. He confrimed the SN#s for 32101 and will look for the 36168 devices. He saidI could order parts for both for David Borzy to start next week.

He will Be POC. 

ATTN: Biomed / William Plicta

2035 E 86TH ST


10/20/2026 RArnold - Called 216-316-6405 for Bill. Left a message. Sending email. 

10/20/2026 RArnold - Called 216-978-0893 for Patrick. Went ot VM. Left a message. 


10/20/2026 RArnold - Called (216) 312-6486 for Adrianna Payne. She provided contact names and numbers. 

216-978-0893 Patrick Gaston GASTONP@ccf.org

216-316-6405 William (Bill) Plichta. PLICHTW@ccf.org

⚠️ Problem Description
FMI 36168: Potential FLEX-3S2P battery failures with certain CARESCAPE B450, CARESCAPE ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101) Purpose: Replace and destroy/scrap affected batteries delivered with CARESCAPE B450, CARESCAPE ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101) monitors, and separate affected FRU batteries. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
Patient Monitor
📞 Call Description
FMI 36168

Timeline

📋
Work Order Created Feb 2, 12:29 PM
Work Order: WO-01342595
Type: FCO
Priority: PC
⚠️ 8.0 business days
✅
Status: Ready for Release by Mandy Newman Feb 11, 9:51 AM
From: Entered
To: Ready for Release
Duration in Previous: 8d 21h
🚨 174.0 business days
📅
▶
4 Status: Ready for Scheduling Oct 20, 1:08 PM
Status: Ready for Scheduling → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: David Borzy
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-10-26T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1m
📦
▶
2 Parts Requested Oct 20, 1:15 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Rebecca Arnold
From: Scheduled
To: Awaiting Parts
Duration in Previous: 5m
📅
Status: Ready for Scheduling by Chad Brandenburg Oct 20, 2:12 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 56m
🔩
2x Parts Added Oct 20, 2:30 PM
Type: Parts, Expenses
Status: Open
Qty: 2, 1
⏳ 3.0 business days
📅
▶
2 Dispatch Scheduled Oct 22, 3:59 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 1h

Bottlenecks

Entered
Duration: 7.8 business days (threshold: 4.0 business hours)
Exceeded by 7.3 business days
Ready for Scheduling
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

📦
Parts Order 00110379
Shipped

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
FCO
Branch
N/A
Technician
David Borzy
Scheduled
Oct 26, 8:01 AM
Created
Feb 2, 12:29 PM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03435903 Parts Open 2 $0.00 Oct 20, 2:30 PM
WL-03435904 Expenses Open 1 $13.66 Oct 20, 2:30 PM

Details