Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01342596 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CLEVELAND CLINIC — 2035 E 86TH ST, CLEVELAND OH, 44106

Feb 2, 2026 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 5, 2027
69 biz days remaining
Active: 9 biz days
Paused: 173 biz days
▶ Clock Running
Status: Created
Feb 2 → Feb 11, 2026
7 business days (counted)
Running total: 7 of ? biz days used
⏸173d
⏸ Clock Paused
Status: Ready for Release
Feb 11 → Oct 20, 2026
173 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Oct 20 → Oct 20, 2026
0 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 20 → Oct 22, 2026
2 business days (counted)
Running total: 9 of ? biz days used
Created: Feb 2, 2026 Today
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 11 Created ▶ Running 7 7
Feb 11 → Oct 20 Ready for Release ⏸ Paused 173 —
Oct 20 → Oct 20 Ready for Scheduling ▶ Running 0 7
Oct 20 → Oct 22 Scheduled ▶ Running 2 9
Dispatch 7.8d
Holding 174.0d (excluded)
Coordinators 0.0d
On Track
Dispatch
7.8 days
Over SLA
Holding (excluded from total)
174.0 days
Coordinators
0.0 days
Created: Feb 2, 2026 Due: Feb 5, 2027 (106 days left)
📅
182.8 days Total Age
⏱️
174.0d in Ready for Release Longest Stage
🔄
3 transitions Status Changes
⚠️
7.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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At Risk - Monitor Closely
Scheduled • 262 days old
🚨
Primary Delay 174.0 days stuck in "Ready for Release"
⏱️
Total Delay 7.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
7.8d / 0.5d SLA
Ready for Release
174.0d
Ready for Scheduling
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/20/2026 RArnold - Inbound call from Bill (216) 316-6405. He confrimed the SN#s for 32101 and will look for the 36168 devices. He saidI could order parts for both for David Borzy to start next week.

He will Be POC. 

ATTN: Biomed / William Plicta

2035 E 86TH ST


10/20/2026 RArnold - Called 216-316-6405 for Bill. Left a message. Sending email. 

10/20/2026 RArnold - Called 216-978-0893 for Patrick. Went ot VM. Left a message. 


10/20/2026 RArnold - Called (216) 312-6486 for Adrianna Payne. She provided contact names and numbers. 

216-978-0893 Patrick Gaston GASTONP@ccf.org

216-316-6405 William (Bill) Plichta. PLICHTW@ccf.org

⚠️ Problem Description
FMI 36168: Potential FLEX-3S2P battery failures with certain CARESCAPE B450, CARESCAPE ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101) Purpose: Replace and destroy/scrap affected batteries delivered with CARESCAPE B450, CARESCAPE ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101) monitors, and separate affected FRU batteries. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
Patient Monitor
📞 Call Description
FMI 36168

Timeline

📋
Work Order Created Feb 2, 12:29 PM
Work Order: WO-01342596
Type: FCO
Priority: PC
⚠️ 8.0 business days
✅
Status: Ready for Release by Mandy Newman Feb 11, 9:51 AM
From: Entered
To: Ready for Release
Duration in Previous: 8d 21h
🚨 174.0 business days
📅
▶
4 Status: Ready for Scheduling Oct 20, 1:08 PM
Status: Ready for Scheduling → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: David Borzy
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-10-26T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1m

Bottlenecks

Entered
Duration: 7.8 business days (threshold: 4.0 business hours)
Exceeded by 7.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
FCO
Branch
N/A
Technician
David Borzy
Scheduled
Oct 26, 8:00 AM
Created
Feb 2, 12:29 PM
Invoice #
N/A

Details