📍 COASTAL DIGESTIVE CARE CENTER — 5 Dayton Rd. Suite 104, Waterford CT, 06385
Feb 2, 2026 → Oct 14, 2026
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 5, 2027
✓ SLA Met (76 biz days early)
Active: 9 biz days
Paused: 167 biz days
🕐 Clock stopped: Completed (Oct 14, 2026)
▶ Clock Running
Status: Created
Feb 2 → Feb 11, 2026
7 business days (counted)
Running total: 7 of ? biz days used
⏸167d
⏸ Clock Paused
Status: Ready for Release
Feb 11 → Oct 9, 2026
167 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Oct 9 → Oct 9, 2026
0 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 9 → Oct 14, 2026
2 business days (counted)
Running total: 9 of ? biz days used
Created: Feb 2, 2026Completed: Oct 14, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 2 → Feb 11
Created
▶ Running
7
7
Feb 11 → Oct 9
Ready for Release
⏸ Paused
167
—
Oct 9 → Oct 9
Ready for Scheduling
▶ Running
0
7
Oct 9 → Oct 14
Scheduled
▶ Running
2
9
Dispatch7.8d
Holding168.0d (excluded)
Coordinators3.2d
Field Work0.2d
Billing2.5d
✓ SLA Met
Dispatch
7.8 days
Over SLA
Holding(excluded from total)
168.0 days
Coordinators
3.2 days
Over SLA
Field Work
0.2 days
Billing
2.5 days
Over SLA
Created: Feb 2, 2026
Due: Feb 5, 2027 (106 days left)
📅
176.8 daysTotal Age
⏱️
168.0d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
10.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
8 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Behind Schedule - Needs Attention
Ready to Bill • 262 days old
🚨
Primary Delay168.0 days stuck in "Ready for Release"
⏱️
Total Delay10.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
7.8d / 0.5d SLA
Ready for Release
168.0d
Ready for Scheduling
0.2d / 1.0d SLA
Scheduled
3.0d / 2.0d SLA
Completed
0.2d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
2.5d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/09/2026: ARoosa- Recvd call from Angela Swift 512-592-0315 confirmed devices on phone address has changed to 5 Dayton Rd. Waterford, CT 06385 sending email to amswift21@gmail.com, she is ready and willing for FSE on site next week please call to schedule..... 10/09/2026: ARoosa- Recvd voicemail from Angela Swift 512-592-0315 she was returning my call, Called Angela at 512-592-0315, VM/LM offering FSE next week if we can confirm devices.... 10/08/2026: ARoosa- Recvd call from 203-233-5527, Katherine Jack she said she is not who would handle this but she would reach out to who will our POC should be Angela Swift and Katherine will send message to Angela and have Angela Swift reach out to us to confirm devices, I gave Katherine my email address as well so she can include me in on the email if she would like and if it's easier for Angela Swift to reach out via email she will have it with our number.... 10/08/2026: ARoosa-Called 860-442-0290 Spoke to Tammy and she said I'm going to give you our corporate number and you can start there, 860-257-4131. Called 860-257-4131 option 5 for human resources went to VM/LM....10/05/2026: ARoosa- Called 860-442-0290, office is closed from12 - 1 will have to call back after or leave voicemail, VM/LM
🔧Work Performed
FMI 36168 completed. Battery was replaced with part
number 2062895-
001 Rev T from FMI36168 kit. Faulty battery was destroyed.
Communicated to the
customer to destroy all affected batteries including affected battery
FRUs.
🔍Technician Findings
FMI 36168: Potential FLEX-3S2P battery failures with certain CARESCAPE B450, CARESCAPE ONE,
B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101)
Purpose: Replace and destroy/scrap affected batteries delivered with CARESCAPE B450, CARESCAPE
ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101)
monitors, and separate affected FRU batteries. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
⚠️Problem Description
FMI 36168: Potential FLEX-3S2P battery failures with certain CARESCAPE B450, CARESCAPE ONE,
B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101)
Purpose: Replace and destroy/scrap affected batteries delivered with CARESCAPE B450, CARESCAPE
ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101)
monitors, and separate affected FRU batteries. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
B105M Patient Monitor
📞Call Description
FMI 36168
📧
Email: Field Action Notice - FMI 36168 - GE Healthcare - Carescape and Patient Monitors - COASTAL DIGESTIVE CARE CENTER, Waterford, CT
Completed Oct 9, 2026
To: amswift21@gmail.com
CC: angela.roosa@emsar.com; megan.klose@emsar.com; central.scheduling@emsar.com
BCC:
Attachment: FMI 36168-2_UMDC Customer Letter_English_US_FINAL.PDF, Vendor Letter for Customers 36168 EMSAR.pdf
Subject: Field Action Notice - FMI 36168 - GE Healthcare - Carescape and Patient Monitors - COASTAL DIGESTIVE CARE CENTER, Waterford, CT
Body:
Hello Angela,
Thank you for taking my call today. As discussed, we are reaching out on behalf of GE HealthCare to schedule the Field S
📋
Inbound from +15125920315
Completed Oct 9, 2026
10/09/2026: ARoosa- Recvd call from Angela Swift 512-592-0315 confirmed devices on phone address has changed to 5 Dayton Rd. Waterford, CT 06385 sending email to amswift21@gmail.com, she is ready and willing for FSE on site next week please call to schedule.
📋
Outbound to +15125920315
Completed Oct 9, 2026
10/09/2026: ARoosa- Recvd voicemail from Angela Swift 512-592-0315 she was returning my call, Called Angela at 512-592-0315, VM/LM offering FSE next week if we can confirm devices.
📋
Outbound to +18604420290
Completed Oct 5, 2026
+18604420290
📅
WO-01342614 - FCO - DD: 3/31/2027 - - BN105M Patient Monitor - Waterford - COASTAL DIGESTIVE CARE CENTER
Oct 14, 2026 8:00am – 5:15pm
Work Order: WO-01342614
Account: GE Healthcare FMI
Customer Case Number: 1-556828506735
Location: COASTAL DIGESTIVE CARE CENTER
Address: 5 Dayton Rd. Suite 104, Waterford, CT 06385
Manufacturer: GE
Model #: BN105M Patient Monitor
Serial #: SR625060188SA
Contact Name: Angela Swift
Contact Ph
JPEG
new battery 1
Oct 14, 2026
JPEG
PM serial num 1
Oct 14, 2026
JPEG
old battery 1
Oct 14, 2026
Timeline
📋
Work Order Created Feb 2, 12:29 PM
Work Order:WO-01342614
Type:FCO
Priority:PC
⚠️8.0 business days
✅
Status: Ready for Release by Mandy NewmanFeb 11, 9:51 AM
From:Entered
To:Ready for Release
Duration in Previous:8d 21h
🚨168.0 business days
📅
Status: Ready for Scheduling by Angela RoosaOct 9, 10:30 AM