📍 COOK CHILDRENS MEDICAL CENTER — 801 7TH AVE, FORT WORTH TX, 76104
Feb 2, 2026 → Present
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 5, 2027
69 biz days remaining
Active: 15 biz days
Paused: 167 biz days
▶ Clock Running
Status: Created
Feb 2 → Feb 11, 2026
7 business days (counted)
Running total: 7 of ? biz days used
⏸167d
⏸ Clock Paused
Status: Ready for Release
Feb 11 → Oct 12, 2026
167 business days (not counted)
⏸ Clock Paused
Status: Awaiting Parts
Oct 12 → Oct 12, 2026
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Oct 12 → Oct 15, 2026
3 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 15 → Oct 22, 2026
5 business days (counted)
Running total: 15 of ? biz days used
Created: Feb 2, 2026Today
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 2 → Feb 11
Created
▶ Running
7
7
Feb 11 → Oct 12
Ready for Release
⏸ Paused
167
—
Oct 12 → Oct 12
Awaiting Parts
⏸ Paused
0
—
Oct 12 → Oct 15
Ready for Scheduling
▶ Running
3
10
Oct 15 → Oct 22
Scheduled
▶ Running
5
15
Dispatch7.8d
Holding168.0d (excluded)
Coordinators3.0d
On Track
Dispatch
7.8 days
Over SLA
Holding(excluded from total)
168.0 days
Coordinators
3.0 days
Over SLA
Created: Feb 2, 2026
Due: Feb 5, 2027 (106 days left)
📅
182.8 daysTotal Age
⏱️
168.0d in Ready for ReleaseLongest Stage
🔄
4 transitionsStatus Changes
⚠️
9.3d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
2 linesWork Details
📋
CoordinatorScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
At Risk - Monitor Closely
Scheduled • 262 days old
🚨
Primary Delay168.0 days stuck in "Ready for Release"
⏱️
Total Delay9.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
7.8d / 0.5d SLA
Ready for Release
168.0d
Awaiting Parts
0.0d / 3.0d SLA
Ready for Scheduling
3.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/15/2026 Rharris: Device Confimred via email from Ron Carlo Farrow RonCarlo.Farrow@cookchildrens.orgOrdered parts to site and scheduling to Patrick for week of 19th.
08/18/2026: ARoosa - Called 682-885-4000 xfer to biomed, spoke to Kyle he asked me to email him device list so he can confirm and should be able to confirm by end of day and once confirmed we can schedule with him ASAP. Email sent to kyle.nelson@cookchildrens.org
⚠️Problem Description
FMI 36168: Potential FLEX-3S2P battery failures with certain CARESCAPE B450, CARESCAPE ONE,
B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101)
Purpose: Replace and destroy/scrap affected batteries delivered with CARESCAPE B450, CARESCAPE
ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101)
monitors, and separate affected FRU batteries. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
Patient Monitor
📞Call Description
FMI 36168
📅
WO-01342677 - FCO - DD: 2/5/2027 - - Portrait VSM Vital Signs Monitor - FORT WORTH - COOK CHILDRENS MEDICAL CENTER
Oct 19, 2026 8:00am – 5:00pm
Work Order: WO-01342677
Account: GE Healthcare FMI
Customer Case Number: 1-556828065701
Location: COOK CHILDRENS MEDICAL CENTER
Address: 801 7TH AVE, FORT WORTH, TX 76104
Manufacturer: GE
Model #: Portrait VSM Vital Signs Monitor
Serial #: SWP25210060SA
Contact Name: Russ Trantham
Contact Phone: 972
Timeline
📋
Work Order Created Feb 2, 12:29 PM
Work Order:WO-01342677
Type:FCO
Priority:PC
⚠️8.0 business days
✅
Status: Ready for Release by Mandy NewmanFeb 11, 9:45 AM
From:Entered
To:Ready for Release
Duration in Previous:8d 21h
🚨168.0 business days
📦
▶
2
Parts Requested Oct 12, 12:07 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Rhonda Harris
From:Ready for Release
To:Awaiting Parts
Duration in Previous:243d 1h
📅
Status: Ready for Scheduling by Chad BrandenburgOct 12, 1:12 PM